CrowdStrike offers a $10 Uber Eats card to say sorry before pulling the offer

Last week’s CrowdStrike outage plunged a noticeable portion of the world into a sea of blue death screens. The cybersecurity company tried to apologize with an Uber Eats gift card but its roll out had some troubles as well, according to a report from TechCrunch.

CrowdStrike apparently tried to send its “teammates and partners” a $10 Uber Eats gift card on Tuesday. The gift card was an attempt to apologize for the global shutdown that locked up computer systems for banks, hospitals, airlines and more and “the additional work that the July 19 incident has caused,” according to TechCrunch’s source who received the message.

When some tried to use the gift card on Uber Eats, they only saw a screen telling them that the offer had been rescinded by the issuing party. CrowdStrike told us that Uber flagged it as a fraud because of high usage rates.

CrowdStrike blamed the global system outage on a bug in an update that contained “problematic data.” The bug forced machines running on Windows into a boot loop that caused mass delays at airports, delayed scheduled surgeries and other operations at hospitals and disruptions at banks and even the London Stock Exchange.

Correction: July 24, 2024, 4:45PM ET: This story originally claimed that Crowdstrike tried to apologize for its recent outage by sending customers an Uber Eats gift card. The company gave us the following statement: “CrowdStrike did not send gift cards to customers or clients. We did send these to our teammates and partners who have been helping customers through this situation. Uber flagged it as fraud because of high usage rates.”

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