* . *
  • About
  • Advertise
  • Privacy & Policy
  • Contact
Saturday, May 31, 2025
Earth-News
  • Home
  • Business
  • Entertainment
    Mavs CEO holds firm on new arena, entertainment district in Dallas – Dallas News

    Mavs CEO Stands Strong on Vision for New Arena and Entertainment District in Dallas

    Entertainment: On Your Marks, Get Set, Beer Run! – Urban Milwaukee

    Get Ready to Race: The Ultimate Beer Run Experience Awaits!

    Rachel Guttman Launches Entertainment Law Firm Gutt Law, PLLC [Exclusive] – MusicRow.com

    Rachel Guttman Unveils Exciting New Entertainment Law Firm: Gutt Law, PLLC!

    HYBE Cashes In: Offloads Final Stake in K-Pop Rival SM Entertainment for $177 Million!

    Allied Gaming & Entertainment Receives Expected Nasdaq Notice Regarding Delayed Quarterly Report – Business Wire

    Allied Gaming & Entertainment Faces Nasdaq Notice Over Delayed Quarterly Report

    Weekly Entertainment Report May 29-June 1: Where to find lively arts, music, and shows – Manchester Ink Link

    Weekly Entertainment Report May 29-June 1: Where to find lively arts, music, and shows – Manchester Ink Link

  • General
  • Health
  • News

    Cracking the Code: Why China’s Economic Challenges Aren’t Shaking Markets, Unlike America’s” – Bloomberg

    Trump’s Narrow Window to Spread the Truth About Harris

    Trump’s Narrow Window to Spread the Truth About Harris

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Science
  • Sports
  • Technology
    Drone technology demo in Cambria County showcases future of lifesaving medical deliveries – local21news.com

    Revolutionizing Healthcare: Drone Technology Takes Flight for Lifesaving Medical Deliveries in Cambria County

    Revolutionary Harvesting Technology Promises to Slash CAR-T Manufacturing Costs!

    Stop the Machines: The Rise of Anti-Technology Extremism – International Centre for Counter-Terrorism – ICCT

    Unplugged: The Surge of Anti-Technology Extremism

    Finland to head EU’s quantum defense technology project – Latest news from Azerbaijan

    Finland Takes the Lead in Pioneering EU’s Quantum Defense Technology Initiative!

    i3D Robotics Unveils Breakthrough Glass Defect Detection Technology – USGlass Magazine

    Revolutionary Glass Defect Detection Technology Unveiled by i3D Robotics!

    4Liberty Announces Collaboration with Itron to Drive Innovation in Utility Technology Adoption and Optimization – FinancialContent

    4Liberty Partners with Itron to Revolutionize Utility Technology and Boost Innovation

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
No Result
View All Result
  • Home
  • Business
  • Entertainment
    Mavs CEO holds firm on new arena, entertainment district in Dallas – Dallas News

    Mavs CEO Stands Strong on Vision for New Arena and Entertainment District in Dallas

    Entertainment: On Your Marks, Get Set, Beer Run! – Urban Milwaukee

    Get Ready to Race: The Ultimate Beer Run Experience Awaits!

    Rachel Guttman Launches Entertainment Law Firm Gutt Law, PLLC [Exclusive] – MusicRow.com

    Rachel Guttman Unveils Exciting New Entertainment Law Firm: Gutt Law, PLLC!

    HYBE Cashes In: Offloads Final Stake in K-Pop Rival SM Entertainment for $177 Million!

    Allied Gaming & Entertainment Receives Expected Nasdaq Notice Regarding Delayed Quarterly Report – Business Wire

    Allied Gaming & Entertainment Faces Nasdaq Notice Over Delayed Quarterly Report

    Weekly Entertainment Report May 29-June 1: Where to find lively arts, music, and shows – Manchester Ink Link

    Weekly Entertainment Report May 29-June 1: Where to find lively arts, music, and shows – Manchester Ink Link

  • General
  • Health
  • News

    Cracking the Code: Why China’s Economic Challenges Aren’t Shaking Markets, Unlike America’s” – Bloomberg

    Trump’s Narrow Window to Spread the Truth About Harris

    Trump’s Narrow Window to Spread the Truth About Harris

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Science
  • Sports
  • Technology
    Drone technology demo in Cambria County showcases future of lifesaving medical deliveries – local21news.com

    Revolutionizing Healthcare: Drone Technology Takes Flight for Lifesaving Medical Deliveries in Cambria County

    Revolutionary Harvesting Technology Promises to Slash CAR-T Manufacturing Costs!

    Stop the Machines: The Rise of Anti-Technology Extremism – International Centre for Counter-Terrorism – ICCT

    Unplugged: The Surge of Anti-Technology Extremism

    Finland to head EU’s quantum defense technology project – Latest news from Azerbaijan

    Finland Takes the Lead in Pioneering EU’s Quantum Defense Technology Initiative!

    i3D Robotics Unveils Breakthrough Glass Defect Detection Technology – USGlass Magazine

    Revolutionary Glass Defect Detection Technology Unveiled by i3D Robotics!

    4Liberty Announces Collaboration with Itron to Drive Innovation in Utility Technology Adoption and Optimization – FinancialContent

    4Liberty Partners with Itron to Revolutionize Utility Technology and Boost Innovation

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
No Result
View All Result
Earth-News
No Result
View All Result
Home Business

CEO at cybersecurity firm that caused a global outage forgot to apologize

July 20, 2024
in Business
CEO at cybersecurity firm that caused a global outage forgot to apologize
Share on FacebookShare on Twitter

CrowdStrike Holdings Inc. Chief Executive Officer George Kurtz co-wrote a book that’s commonly referred to as the bible of computer security. When it comes to crisis management, though, he’s on shakier ground.

In a post on social media platform X early Friday morning about a botched software update that crashed countless computer systems globally, Kurtz made clear the incident was not a cyberattack, his firm had identified the problem, and deployed a “fix.” What he didn’t say — at least at first — was the magic phrase that public-relations experts advise all businesses to shout from the rooftops at times like this: “I’m sorry.”

Kurtz’s PR blunder, which he subsequently rectified in a television appearance and follow-up statements later that morning, could be the result of several things, crisis communications experts said. One possible reason is a rush to pack a lot of details about the company’s response into the initial missive. A potential desire to avoid legal liability also could have been a factor.

Most likely, though, the lack of contrition stems from the IT sector’s longstanding struggle to relate in a more personalized and less robotic way with the general public.

“A CEO needs a nuanced and emotionally truthful response,” said Davia Temin, founder and CEO of crisis-communications firm Temin & Co. “This is a response scrubbed by a legal team with lawsuits in mind. It holds little to no accountability, which is what makes apologies so powerful. And it positions Kurtz almost as an AI voice — automated, soulless. In fact, ChatGPT does a better job of appearing to care than he does.” 

CrowdStrike didn’t immediately reply to a request for comment on its CEO’s initial statement.

Other public-relations advisers were more generous in their assessment of Kurtz’s handling of the situation, but all agreed that the lack of an apology at the start wasn’t wise. CrowdStrike’s shares fell more than 11% — their biggest drop since November 2022.

“The formula is always the same, no matter what —  you start by saying there was a mistake, and apologize for it,” said Paul Argenti, professor of corporate communications at the Tuck School of Business at Dartmouth. “That statement he came out with is the kind of statement you get from IT people all the time. They’re not thinking about the human side, they just want to get a job done.”

The early-morning post “appears to be written to IT departments,” said Ron Culp, a former corporate public relations executive who now advises at DePaul University’s College of Communication. “It is essential to allay fears, start fixing the problem and apologize. All three should be done in the same communication.”

The snafu put a spotlight on the tech sector’s challenges in forging human connections, but it’s nothing new. 

Sitcoms like Silicon Valley and Britain’s The IT Crowd have mocked technology workers as arrogant and out of touch. Industry leaders who could communicate well with the general public, like Apple’s Steve Jobs, honed those skills despite — or perhaps because of — a dearth of tech chops.

When a crisis hits, those failings are magnified, experts said. But they’re not fatal. Most public-relations experts gave Kurtz a grade of “B” for his overall response so far, noting his later statements were much improved. And he might not be done saying he’s sorry for a while.

“While I respect George’s instinct to come clean and apologize,” said Malik Khan, an analyst at Morningstar, “the real apology will likely occur when customers come calling.”  

Recommended Newsletter:

CEO Daily provides key context for the news leaders need to know from across the world of business. Every weekday morning, more than 125,000 readers trust CEO Daily for insights about–and from inside–the C-suite. Subscribe Now.

>>> Read full article>>>
Copyright for syndicated content belongs to the linked Source : Fortune – https://fortune.com/2024/07/19/ceo-at-cybersecurity-firm-that-caused-a-global-outage-forgot-to-apologize/

Tags: businessCausedCybersecurity
Previous Post

Billionaire’s son resolves feud over inheritance

Next Post

Affordable travel is to blame for Europe’s overtourism problem, spoiling its most sought-after cities like Barcelona, Amsterdam and Athens

Charting the Global Economy: US GDP Falls on Larger Trade Hit – Bloomberg

US GDP Takes a Hit: Unpacking the Impact of Global Trade Dynamics

May 31, 2025
Mavs CEO holds firm on new arena, entertainment district in Dallas – Dallas News

Mavs CEO Stands Strong on Vision for New Arena and Entertainment District in Dallas

May 31, 2025
The #1 Snack for Better Gut Health, Recommended by a Gastroenterologist – EatingWell

Unlock Better Gut Health: Discover the Top Snack Recommended by Experts!

May 31, 2025
Hegseth Warns of ‘Devastating Consequences’ Should China Seek to ‘Conquer’ Taiwan – WSJ

Dire Warning: The Potential Fallout of China’s Ambitions to Conquer Taiwan

May 31, 2025
Drone technology demo in Cambria County showcases future of lifesaving medical deliveries – local21news.com

Revolutionizing Healthcare: Drone Technology Takes Flight for Lifesaving Medical Deliveries in Cambria County

May 31, 2025
Saturday Sports: Stanley cup final rematch, OKC Thunder in the NBA Finals – NPR

Epic Showdown: Stanley Cup Final Rematch and OKC Thunder Take on the NBA Finals!

May 31, 2025
Predicting invasion costs from sparse data – Nature

Unlocking the Secrets of Invasion Costs: Insights from Sparse Data

May 31, 2025
High school science teacher’s advice leaves lasting mark on student – MSN

How a High School Science Teacher Inspired a Lifelong Passion for Learning

May 31, 2025
RFK Jr. threatens to bar government scientists from publishing in leading medical journals – Politico

RFK Jr. Vows to Restrict Government Scientists from Publishing in Top Medical Journals

May 31, 2025
Monique Thomas gifts love with Stem & Story Studio – Jamaica Gleaner

Monique Thomas gifts love with Stem & Story Studio – Jamaica Gleaner

May 31, 2025

Categories

Archives

May 2025
MTWTFSS
 1234
567891011
12131415161718
19202122232425
262728293031 
« Apr    
Earth-News.info

The Earth News is an independent English-language daily published Website from all around the World News

Browse by Category

  • Business (20,132)
  • Ecology (653)
  • Economy (669)
  • Entertainment (21,575)
  • General (15,252)
  • Health (9,711)
  • Lifestyle (670)
  • News (22,149)
  • People (670)
  • Politics (677)
  • Science (15,890)
  • Sports (21,173)
  • Technology (15,656)
  • World (656)

Recent News

Charting the Global Economy: US GDP Falls on Larger Trade Hit – Bloomberg

US GDP Takes a Hit: Unpacking the Impact of Global Trade Dynamics

May 31, 2025
Mavs CEO holds firm on new arena, entertainment district in Dallas – Dallas News

Mavs CEO Stands Strong on Vision for New Arena and Entertainment District in Dallas

May 31, 2025
  • About
  • Advertise
  • Privacy & Policy
  • Contact

© 2023 earth-news.info

No Result
View All Result

© 2023 earth-news.info

No Result
View All Result

© 2023 earth-news.info

Go to mobile version