Logo of General Authority of Civil Aviation (GACA)
The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in June.
GACA stated that the total number of complaints submitted by passengers against air carriers in June amounted to 813.
Saudi Arabian Airlines (SAUDIA) was the least carrier complained about with 16 complaints per 100,000 passengers. The airline recorded a timely complaint handling rate of 97%.
Flynas ranked second with 26 complaints and a closure rate of 95%. Meanwhile, Flyadeal came third with 37 complaints per 100,000 passengers, reporting a timely complaint closure rate of 93%.
The most frequent complaints for June were about flights, ticketing, and boarding services.
In May, Prince Mohammed bin Abdulaziz International Airport reported the lowest complaints, at a rate of 1% per 100,000 passengers among international airports that receive over six million passengers annually. Only six complaints were submitted by travelers, with a timely complaint handling rate of 100%.
Abha International Airport was the least airport complained about, at a rate of 2% per 100,000 passengers among international airports that receive less than six million passengers annually. Only eight complaints were submitted, with a timely complaint handling rate of 100%.
For domestic reports, King Saud Airport recorded the lowest complaints per 100,000 passengers with one complaint, or 3%, recording a timely complaint processing rate of 100%.
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