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How to cancel your Amazon Prime membership on desktop or mobile

June 22, 2023
in Business
How to cancel your Amazon Prime membership on desktop or mobile
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An Amazon Prime subscription comes with several great benefits, including free two-day shipping, streaming services (Prime Video and Amazon Prime Music), and Prime Day discounts. 

But if you decide the membership isn’t for you anymore, you can easily cancel Amazon Prime.

Canceling your Amazon Prime subscription is straightforward, whether you have a free trial or pay for the service. 

Here’s a step-by-step guide on how to cancel Amazon Prime.

How to cancel Amazon Prime membership

You can end your Prime membership on a web browser or with the mobile app.

On a web browser

1. Log into your Amazon account, hover over Account & Lists, and click on Prime Membership in the drop-down menu.

The menu that pops up when you hover over

Hover over “Account & Lists” and click “Prime Membership.”

Stefan Ionescu

2. On the top right-hand side of the page, click on Update, cancel, and more under the Membership heading. Then click End membership.

The Prime membership settings on Amazon, with the “End membership” option highlighted.

Click this drop-down menu and select “End membership.”

Stefan Ionescu

The “Membership & Subscriptions” page on Amazon, with the “Prime Membership settings” button highlighted.

Click on “Prime Membership settings.”

Stefan Ionescu

3. On the next page, click Cancel My Benefits.

The first confirmation page when canceling Amazon Prime membership, with the “Cancel My Benefits” button highlighted.

Click on “Cancel My Benefits.”

Stefan Ionescu

4. You’ll then be asked to reconsider your decision, but if you still want to go ahead, click Continue to Cancel.

The second confirmation page when canceling Amazon Prime membership, with the “Continue to Cancel” button highlighted.

Click on “Continue to Cancel.”

Stefan Ionescu

5. Amazon will ask you to reconsider again, but since you’re certain you want to cancel your Prime subscription, click Cancel Membership.

On the mobile app

1. Open the app on your iOS or Android device and log into your account.

2. Tap the profile icon in the menu at the bottom.

The Amazon mobile app, with the profile icon highlighted.

Tap on the profile icon.

Stefan Ionescu

3. Tap Your Account

Amazon account info page, with the “Your Account” option highlighted.

Tap on “Your Account” to access your account settings.

Stefan Ionescu

4. Scroll down and tap Memberships & subscriptions.

The account settings screen in the Amazon mobile app, with the “Manage Prime Membership” option highlighted.

Tap “Memberships & subscriptions.”

Stefan Ionescu

5. Tap Prime Membership Settings.

The “Memberships & subscriptions” screen in the Amazon mobile app, with the “Prime Membership Settings” button highlighted.

Tap “Prime Membership Settings.”

Stefan Ionescu

6. Tap Manage membership.

The “Manage Prime Membership” screen on Amazon, with the “Manage membership” option highlighted.

“Manage membership.”

Stefan Ionescu

7. Tap Manage Membership – Update, cancel, and more – the last option in that menu.

The Prime membership settings in the Amazon app, with the “Manage Membership - Update, cancel and more” option highlighted.

Tap on “Manage Membership – Update, cancel and more.”

Stefan Ionescu

8. Tap End membership.

The first confirmation screen to end Prime membership in the Amazon app, with the “End membership” option highlighted.

Tap “End membership.”

Stefan Ionescu

9. Scroll past all the benefits that try to entice you to keep your Prime membership and tap Cancel My Benefits.

The second confirmation screen to end Prime membership in the Amazon app, with the “Cancel My Benefits” option highlighted.

Tap “Cancel My Benefits.”

Stefan Ionescu

10. Ignore the benefits again and tap Continue to Cancel.

The third confirmation screen to end Prime membership in the Amazon app, with the “Continue to Cancel” option highlighted.

Tap “Continue to Cancel.”

Stefan Ionescu

How to cancel Amazon Prime Video

Prime Video is one of the best streaming services, and you can subscribe for $9 a month if you’re not a Prime member. But if you’re ready to cancel, whether you’re an Amazon Prime subscriber or only subscribe to Prime Video on its own, here’s how to terminate your service. 

Note: If you’re an Amazon Prime subscriber, this will cancel your entire Prime plan, not just Prime Video. 

1. Open Amazon in any web browser. If you aren’t already signed in, do so now.

2. Once signed in, hover your mouse over Account & Lists in the top-right. In the drop-down menu, click Your Prime Membership.

How to cancel Amazon Prime Video 1

Choose “Your Prime Membership” from the menu.

Dave Johnson/Business Insider

3. Near the top of the page, click Manage Membership.

4. In the drop-down menu, click End Membership, and then confirm this is what you really want to do. 

How to cancel Amazon Prime Video 2

In the drop-down under “Manage Membership,” click “End membership.”

Dave Johnson/Business Insider

5. Amazon will make you go through several pages where you have to confirm that you want to end your subscription on every page. Be sure to confirm all of them. 

How to cancel Amazon Prime Video 3

Amazon will repeatedly ask if you really want to end your Prime or Prime Video membership.

Dave Johnson/Business Insider

Once you confirm your cancellation, your membership will be ended.

How to get a refund after canceling Amazon Prime 

According to Amazon, customers who have paid for a Prime membership but never used their benefits could be eligible for a full refund.

If you cancel your membership within three business days of converting from your free trial, you’re also eligible for a full refund, provided you didn’t use any Prime benefits during that time.

Those who have used the benefits could be eligible for a partial refund based on the remaining time in their membership and their use.

Amazon will process all refunds within 3-5 business days.

Jennifer is a writer and editor from Brooklyn, New York, who spends her time traveling, drinking iced coffee, and watching way too much TV. She has bylines in Vanity Fair, Glamour, Decider, Mic, and many more. You can find her on Twitter at @jenniferlstill.

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