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    Chicago Youth Symphony Orchestra takes the Lollapalooza stage – Yahoo Home

    Chicago Youth Symphony Orchestra takes the Lollapalooza stage – Yahoo Home

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    Chicago Youth Symphony Orchestra takes the Lollapalooza stage – Yahoo Home

    Chicago Youth Symphony Orchestra takes the Lollapalooza stage – Yahoo Home

    Sens. Blackburn, Warnock introduce CREATE Act to provide tax relief to music creators – Yahoo Home

    Sens. Blackburn and Warnock Launch CREATE Act to Deliver Tax Relief for Music Creators

    That’s (Political) Entertainment: When Theatre Meets Politics

    Future Script: How Generative AI Is Changing Collective Bargaining in the Entertainment Industry – Jackson Lewis

    Future Script: How Generative AI Is Transforming Collective Bargaining in Entertainment

    The SBA’s live-entertainment bailout was supposed to end two years ago. We still don’t know how $1.5 billion was spent. – Yahoo Home

    $1.5 Billion Live-Entertainment Bailout: Two Years Later, Where Did the Money Go?

    Wall Street Bets: Caesars, Golden Entertainment, Churchill Downs, GLPI, Boyd – CDC Gaming

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    Cracking the Code: Why China’s Economic Challenges Aren’t Shaking Markets, Unlike America’s” – Bloomberg

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    Trump’s Narrow Window to Spread the Truth About Harris

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Court Restricts Protests In Lagos To Freedom, Peace Park

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    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

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    Livonia police use grappler technology to stop drunk driver – ClickOnDetroit | WDIV Local 4

    Livonia Police Deploy Grappler Technology to Safely Stop Drunk Driver

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    How Robotic Technology is Revolutionizing Knee Replacement Surgery

    Cognizant Technology Solutions Corp (CTSH) Q2 2025 Earnings Call Highlights: Strong Revenue … – Yahoo.co

    Cognizant Q2 2025 Earnings: Impressive Revenue Growth and Key Takeaways

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    Revving Up The U.S. Technology Engine – Forbes

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    Beyond the Ice: The Inspiring Journey of a Remarkable Athlete from Rochester Institute of Technology

    Smart Logistics in Warehousing – From Legacy Protocols to Green IoT – How Technology Is Reshaping the Sustainable Supply Chain – Logistics Viewpoints –

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Leverage Avaya’s Expertise in AI-driven CX Innovation

July 17, 2023
in Business
Leverage Avaya’s Expertise in AI-driven CX Innovation
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In the realm of dynamic enterprise architecture, the potential of AI to drive innovation is increasingly recognized, though still a considerable  undertaking  for many large enterprises, especially those with intricate on-premises environments. Ericsson IndustryLab’s recent study notes that over half of such organizations are still struggling to fully integrate and exploit AI, with projects initiated as many  as 5-7 years ago still remain incomplete.

Enterprises seeking to fully harness the transformative power of AI—whether it be to expedite decision-making with innovative theories or harness disparate data sources—need an industry expert’s guidance. Avaya Customer Experience Services (ACES) specializes  in this space, offering expertise ranging from integration and  datasets to security and compliance. Our professional services team has successfully guided numerous enterprises innovate without disruption, all while maximizing their existing on-premises infrastructure.

The top three requests that ACES sees among large enterprises for AI Customer Experience innovation are:  security, automation and personalization, which  align with the overall IT investment priorities of chief information officers (CIOs).

Security – Password/PIN Reset Bot: Imagine the possibilities of an AI bot adept at handling routine password/PIN reset requests. Such a bot eliminates the risk of call queues clogging and delivers a seamless user experience, while ensuring robust security measures. By combining Avaya Hybrid Cloud Services with low-code/no-code development tools, ACES has empowered numerous customers to set up efficient PIN reset bots. 

Automation – AI Predictive Customer Workflows: AI can dramatically enhance predictive accuracy, automating workflows to identify potential customer churn at the end of contracts and the most effective retention strategies. ACES excels in these bespoke AI applications, harnessing comprehensive business and operational insights to unlock maximum value from AI-driven communications.

Personalization – Training of Intent: The crux of customer dissatisfaction often stems from impersonal interactions and bots lacking understanding of customer intent. To counter this, ACES focuses on intent recognition training for bots, making them sensitive to nuances in user responses, thus fostering a more personalized customer experience. When it comes to AI-driven business transformation, ACES is a key partner, bringing a wealth of expertise and global talent pool to support every stage of your AI journey—from exploratory workshops to tailor-made design and implementation. Avaya has been at the  forefront setting the bar high.

To learn more about ACES and how you can start harnessing AI for business innovation today, engage with our expert team. We’re eager to help you navigate the exciting terrain of AI-driven customer experience.

>>> Read full article>>>
Copyright for syndicated content belongs to the linked Source : CIO – https://www.cio.com/article/646443/leverage-avayas-expertise-in-ai-driven-cx-innovation.html

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