* . *
  • About
  • Advertise
  • Privacy & Policy
  • Contact
Sunday, June 1, 2025
Earth-News
  • Home
  • Business
  • Entertainment

    Unveiling the Enigmatic: First Looks at Destruction and Puck in ‘The Sandman

    Jackie Chan Reveals This Family Member ‘Never Watched’ The Whole Of Any Of His Movies – Yahoo

    Jackie Chan Reveals This Family Member ‘Never Watched’ The Whole Of Any Of His Movies – Yahoo

    Mavs CEO holds firm on new arena, entertainment district in Dallas – Dallas News

    Mavs CEO Stands Strong on Vision for New Arena and Entertainment District in Dallas

    Entertainment: On Your Marks, Get Set, Beer Run! – Urban Milwaukee

    Get Ready to Race: The Ultimate Beer Run Experience Awaits!

    Rachel Guttman Launches Entertainment Law Firm Gutt Law, PLLC [Exclusive] – MusicRow.com

    Rachel Guttman Unveils Exciting New Entertainment Law Firm: Gutt Law, PLLC!

    HYBE Cashes In: Offloads Final Stake in K-Pop Rival SM Entertainment for $177 Million!

  • General
  • Health
  • News

    Cracking the Code: Why China’s Economic Challenges Aren’t Shaking Markets, Unlike America’s” – Bloomberg

    Trump’s Narrow Window to Spread the Truth About Harris

    Trump’s Narrow Window to Spread the Truth About Harris

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Science
  • Sports
  • Technology
    Bajeed Pattan Joins Forbes Technology Council as Innovation Leader – PRWeb

    Bajeed Pattan Takes the Helm as Innovation Leader at Forbes Technology Council!

    Lafayette Regional Technology Council – Tech Leadership That’s Homegrown and Future-Focused – Discover Lafayette

    Lafayette Regional Technology Council – Tech Leadership That’s Homegrown and Future-Focused – Discover Lafayette

    Drone technology demo in Cambria County showcases future of lifesaving medical deliveries – local21news.com

    Revolutionizing Healthcare: Drone Technology Takes Flight for Lifesaving Medical Deliveries in Cambria County

    Revolutionary Harvesting Technology Promises to Slash CAR-T Manufacturing Costs!

    Stop the Machines: The Rise of Anti-Technology Extremism – International Centre for Counter-Terrorism – ICCT

    Unplugged: The Surge of Anti-Technology Extremism

    Finland to head EU’s quantum defense technology project – Latest news from Azerbaijan

    Finland Takes the Lead in Pioneering EU’s Quantum Defense Technology Initiative!

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
No Result
View All Result
  • Home
  • Business
  • Entertainment

    Unveiling the Enigmatic: First Looks at Destruction and Puck in ‘The Sandman

    Jackie Chan Reveals This Family Member ‘Never Watched’ The Whole Of Any Of His Movies – Yahoo

    Jackie Chan Reveals This Family Member ‘Never Watched’ The Whole Of Any Of His Movies – Yahoo

    Mavs CEO holds firm on new arena, entertainment district in Dallas – Dallas News

    Mavs CEO Stands Strong on Vision for New Arena and Entertainment District in Dallas

    Entertainment: On Your Marks, Get Set, Beer Run! – Urban Milwaukee

    Get Ready to Race: The Ultimate Beer Run Experience Awaits!

    Rachel Guttman Launches Entertainment Law Firm Gutt Law, PLLC [Exclusive] – MusicRow.com

    Rachel Guttman Unveils Exciting New Entertainment Law Firm: Gutt Law, PLLC!

    HYBE Cashes In: Offloads Final Stake in K-Pop Rival SM Entertainment for $177 Million!

  • General
  • Health
  • News

    Cracking the Code: Why China’s Economic Challenges Aren’t Shaking Markets, Unlike America’s” – Bloomberg

    Trump’s Narrow Window to Spread the Truth About Harris

    Trump’s Narrow Window to Spread the Truth About Harris

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Science
  • Sports
  • Technology
    Bajeed Pattan Joins Forbes Technology Council as Innovation Leader – PRWeb

    Bajeed Pattan Takes the Helm as Innovation Leader at Forbes Technology Council!

    Lafayette Regional Technology Council – Tech Leadership That’s Homegrown and Future-Focused – Discover Lafayette

    Lafayette Regional Technology Council – Tech Leadership That’s Homegrown and Future-Focused – Discover Lafayette

    Drone technology demo in Cambria County showcases future of lifesaving medical deliveries – local21news.com

    Revolutionizing Healthcare: Drone Technology Takes Flight for Lifesaving Medical Deliveries in Cambria County

    Revolutionary Harvesting Technology Promises to Slash CAR-T Manufacturing Costs!

    Stop the Machines: The Rise of Anti-Technology Extremism – International Centre for Counter-Terrorism – ICCT

    Unplugged: The Surge of Anti-Technology Extremism

    Finland to head EU’s quantum defense technology project – Latest news from Azerbaijan

    Finland Takes the Lead in Pioneering EU’s Quantum Defense Technology Initiative!

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
No Result
View All Result
Earth-News
No Result
View All Result
Home Business

ServiceNow offers virtual agent to assist with generative AI

June 18, 2023
in Business
ServiceNow offers virtual agent to assist with generative AI
Share on FacebookShare on Twitter

As generative AI becomes prevalent in enterprise software, CIOs must give thought to the data it’s trained on.

ServiceNow is making generative AI accessible from more areas of its low-code development platform, putting it front and center in the chatbots enterprises are starting to use to interact with their ServiceNow applications.

But as software vendors like ServiceNow, Salesforce, or SAP offer new ways to take advantage of generative AI capabilities, such as summarizing text or generating new text or images from a simple prompt, there are risks CIOs need to consider before giving the technology free rein with their data.

Only last month ServiceNow rolled out its first generative AI tools: the ServiceNow Generative AI Controller for connecting large language models (LLMs) to its software automation platform, and Now Assist for Search, which uses those LLMs and an enterprise’s own data to generate natural language responses to queries made in a virtual agent.

Now Assist for Virtual Agent

The latest addition, Now Assist for Virtual Agent, builds on that foundation to make it easier for enterprises to employ generative AI more broadly in designing and running business processes.

Like Salesforce with its Einstein GPT product, ServiceNow has chosen to adopt generative AI in a modular way, allowing CIOs to choose which LLM provider they integrate with.

In ServiceNow’s case, the choice is initially somewhat limited to either OpenAI, the creator of GPT and other publicly available models, or Microsoft Azure, which also uses OpenAI technology. However, the company recently partnered with Nvidia to help enterprises develop custom LLMs trained on their own data, and has also worked with Hugging Face on an open-access LLM that enterprises will be able to use to build private models to match their own needs.

That public-private distinction is crucial, said Neil Ward-Dutton, a VP at analyst IDC covering AI and intelligent process automation.

“We see a lot of confusion between the public foundation models promoted by the likes of OpenAI—GPT-4 and so on—and the generative AI models that we see ultimately delivering value to corporates, which will not necessarily be public,” he said.

Many uses of generative AI will only become attractive to enterprises when they can access specialized models, protected from public access, that are trained and tuned for their industry or even just for their organization alone. Other applications, with no need for company-specific data or high levels of accuracy, can be built on public models.

“Vendors like Salesforce, ServiceNow, and others don’t always do a good job of clearly distinguishing between these two approaches,” he said. “They’re all hedging their bets, partnering with the likes of OpenAI, Google, or Anthropic for access to public models, but also partnering with Nvidia, Hugging Face, and Cohere to help them implement specialized models for customers.”

ServiceNow runs shared services internally on its Now Platform, and recently began piloting the use of generative AI in virtual agent conversations, according to the company’s CIO, Chris Bedi (pictured). It’s being used by go-to-market teams to access knowledge bases about policies and processes to facilitate contract renewals, he said.

The idea is that, rather than the virtual agent producing links to a stack of knowledge base articles that workers have to read for themselves, “We’re saying ‘here’s the bite-sized pieces of content that can help you’ at each different point in this conversation, which should boost productivity and speed,” he said.

Garbage in, garbage out

Bedi, too, sees a risk in giving generative AI tools access to the wrong data—but it’s not a new one.

“It’s the garbage in, garbage out problem, which IT people have faced forever,” he said—but with a twist. With traditional search tools, “If you had bad data, it would get surfaced,” he said. “But generative AI is shining a much brighter light on it because it makes information so findable and digestible for humans. You’ve really got to make sure what you’re indexing in the large language models is up to date.”

The risk of bad data showing up—which is not unique to ServiceNow’s implementation—is why IDC’s Ward-Dutton recommends CIOs question their software suppliers about the origin of any generative AI elements they include, and the data they’re trained on.

Enterprises will want to know whether the underlying model is public, or will be private to their organization, on what data it was pretrained, and how they can protect against bias in training data, he said.

Some software vendors are starting to add layers to their generative AI platforms to make the information they surface more trustworthy.

In time, said Bedi, even that could be handled by large language models. “You can have models looking at the models,” he said. “That technology is being build up very rapidly.”

How it’s done makes a difference, said Ward-Dutton, who advised CIOs to ask how a vendor’s trust layer, if there is one, actually ensures data quality. “Is it through managing how models are trained in the first place,” he said, “or in attempting to correct or minimize problems with content that the models create after the fact?”

He advised CIOs to set up lab environments where they can test generative AI technologies safely, exploring use cases and examining the claims of vendors.

That’s what Bedi at ServiceNow did with his own technology, to see how it performed. CIOs looking to do the same could get better results by following his diversity play: running pilots with a mix of tenured employees and new starters.

“We thought that was important because people who joined recently will ask questions tenured people will not because they just know it through tribal knowledge,” he said. “And tenured people will spot things that feel or look funny a lot better than people who have just joined.”

That enabled him to get started without worrying about whether he had a perfect content repository for the virtual agent to draw on.

A limited set of ServiceNow customers already has access to Now Assist for Search and, now, Now Assist for Virtual Agent. For the others, the company plans to make the features generally available as part of its Vancouver platform release in September 2023.

Related content

  • feature

    MoneyGram profits from mainframe move to multicloud

    To stave off digital upstarts and capitalize on opportunities enabled by the cloud, the international money transfer company’s digital transformation is paying dividends and opening up new lines of revenue.

    By Paula Rooney

    Jun 16, 2023

    8 mins

    Financial Services Industry
    Multi Cloud
    Digital Transformation

  • feature

    8 famous analytics and AI disasters

    Insights from data and machine learning algorithms can be invaluable, but mistakes can cost you reputation, revenue, or even lives. These high-profile analytics and AI blunders illustrate what can go wrong.

    By Thor Olavsrud

    Jun 16, 2023

    12 mins

    Technology Industry
    Machine Learning
    Artificial Intelligence

  • brandpost

    4 steps for building a new DEX strategy

    Hybrid work has become the norm, making the digital employee experience (DEX) a key value driver for most businesses. Here are four steps they can follow to update their DEX strategy and solve many of their hybrid work challenges.

    By Carol Venezia

    Jun 15, 2023

    8 mins

    Digital Transformation

  • news analysis

    The top 10 IT outsourcing service providers

    Accenture maintained its hold at the top of the IT service provider market, as TCS inched to No. 2 and CapGemini leapfrogged to No. 6 in a year marked by a more incremental approach to modernization, according to Everest Group’s 7th annual rank

    By Stephanie Overby

    Jun 15, 2023

    6 mins

    Technology Industry
    Managed Cloud Services
    Outsourcing

  • Podcasts
  • Videos
  • Resources
  • Events

SUBSCRIBE TO OUR NEWSLETTER

From our editors straight to your inbox

Get started by entering your email address below.

Please enter a valid email address

Read More

Tags: businessoffersServiceNow
Previous Post

Kintavar Exploration completes maiden resource estimate for Mitchi project, Quebec

Next Post

Why NTT followed its own advice to accelerate technology modernization

John Hancock Multimanager Lifestyle Moderate Portfolio Q1 2025 Commentary (JALMX) – Seeking Alpha

John Hancock Multimanager Lifestyle Moderate Portfolio Q1 2025 Commentary (JALMX) – Seeking Alpha

June 1, 2025
Editorial: The world promised by AI isn’t necessarily a better one – Pittsburgh Post-Gazette

Editorial: The world promised by AI isn’t necessarily a better one – Pittsburgh Post-Gazette

June 1, 2025
Little Rock economy growing faster than other similarly-sized cities, study shows – thv11.com

Little Rock’s Economy Outpaces Peers: A Promising Growth Story!

June 1, 2025

Unveiling the Enigmatic: First Looks at Destruction and Puck in ‘The Sandman

June 1, 2025
Why Gen Z Will Demand Crypto-Enabled Health Systems – Forbes

How Gen Z is Shaping the Future of Crypto-Enabled Health Systems

June 1, 2025
State Sen. Skoufis declares war on en­ter­tainment ticketing practices in closing days of session – Spectrum News

State Senator Skoufis Takes a Stand Against Unfair Ticketing Practices in Final Session Push!

June 1, 2025
Bajeed Pattan Joins Forbes Technology Council as Innovation Leader – PRWeb

Bajeed Pattan Takes the Helm as Innovation Leader at Forbes Technology Council!

June 1, 2025
With college sports in limbo and key issues coming to a head, the spotlight is on the SEC: ‘It’s going to get heated’ – Yahoo Sports

SEC Showdown: Tensions Rise as College Sports Face Uncertain Future

June 1, 2025
Upgrades coming to ecological park in Sunbury – WNEP

Upgrades coming to ecological park in Sunbury – WNEP

June 1, 2025
This will ‘devastate scientific research’: 16 states sue the Trump administration over National Science Foundation directive – CNN

This will ‘devastate scientific research’: 16 states sue the Trump administration over National Science Foundation directive – CNN

June 1, 2025

Categories

Archives

June 2025
MTWTFSS
 1
2345678
9101112131415
16171819202122
23242526272829
30 
« May    
Earth-News.info

The Earth News is an independent English-language daily published Website from all around the World News

Browse by Category

  • Business (20,132)
  • Ecology (655)
  • Economy (671)
  • Entertainment (21,577)
  • General (15,254)
  • Health (9,713)
  • Lifestyle (673)
  • News (22,149)
  • People (671)
  • Politics (679)
  • Science (15,891)
  • Sports (21,175)
  • Technology (15,658)
  • World (659)

Recent News

John Hancock Multimanager Lifestyle Moderate Portfolio Q1 2025 Commentary (JALMX) – Seeking Alpha

John Hancock Multimanager Lifestyle Moderate Portfolio Q1 2025 Commentary (JALMX) – Seeking Alpha

June 1, 2025
Editorial: The world promised by AI isn’t necessarily a better one – Pittsburgh Post-Gazette

Editorial: The world promised by AI isn’t necessarily a better one – Pittsburgh Post-Gazette

June 1, 2025
  • About
  • Advertise
  • Privacy & Policy
  • Contact

© 2023 earth-news.info

No Result
View All Result

© 2023 earth-news.info

No Result
View All Result

© 2023 earth-news.info

Go to mobile version