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In September of last year, beauty enthusiasts from all over the country gathered at Sephoria in New York City to celebrate the latest and greatest the retailer had to offer. In a quest for a more immersive experience, brands had everything from games to product demonstrations to master classes. Still, one in particular stood out, thanks to its overt use of a slightly controversial piece of technology: AI.
“Hi, I’m Maxine — but you can call me Max,” Nars Cosmetics’s artificial intelligence (AI)-generated ambassador said during the event. The character, dressed in the Sephora’s signature black clothing, answered questions on everything from what her role is to what color it thought would look good on you from the Nars Powermatte Lipstick ($34) line. Maxine was eerily lifelike, and her words felt like talking to your favorite vlogger or influencer in real time.
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This is one of the many ways AI can shift the needle in the beauty industry. While artificial intelligence itself dates back to the 1950s, its basis has remained the same through the years: it encompasses the use of machines or different pieces of technology to mimic human intelligence. For beauty brands, this has been most evident in the exploration of the “metaverse,” as well as with the popularization of “try before you buy” technology, which allows everything from shade matching to virtual makeovers. Still, you can expect to see more advancements in the coming months and years, for better or for worse. We’re exploring both sides below.
The Positives of AI in Beauty
Many companies are harnessing artificial intelligence for a better user experience. “AI is exciting and opens doors both for shoppers and brands,” Snapchat’s global head of fashion and beauty, Rajni Jacques, tells PS. “On Snapchat . . . we’re seeing so much interest in our chatbot My AI, with our community talking to it about things they’re interested in, including beauty. Within just a few months, nearly 12 million conversations have focused on cosmetics recommendations alone, and this conversational format has the potential to give brands a better understanding of their audience’s interests.”
Benefit Cosmetics is another beauty giant that is utilizing AI’s capabilities to help customers gain a deeper knowledge of how its products work. “It allows beauty companies to personalize their recommendations to the nth degree more than they can do currently,” Toto Haba, Benefit’s senior vice president of omnichannel marketing, says. The brand launched an AI-powered pore analysis tool that detects and analyzes a person’s pores in real time, which in theory should help you to better understand how its products work and see the results sans a trip to the dermatologist.
These are only a few examples of how AI can be integrated into the beauty industry today, but, again, this is only the beginning. “Brands have already leveraged tech such as virtual try-on to help customers find the right shade of lipstick or unlock trendy makeup tips,” Jacques says. “Think of AI as the next frontier to help engage a community of consumers, making shopping even more personal.”
Even if it’s not something as in-your-face as an automated chat feature on social media or a virtual ambassador that can hold conversations, it’s likely AI is also being utilized behind the scenes to create your products for you. “When we are in the labs, we have a whole series of clinical before-and-afters where experts went in and identified pore problems and we shot the results a set number of days after applying the products to see the improvement,” Haba says of developing the pore tool. “That collection of images post-use was a fantastic baseline to use as we trained the model, and we saw that the AI tool’s analysis results fell into an accuracy range that we were really happy with.”
The Downsides of AI in Beauty
As with all things in life, the use of AI in beauty also has its negatives. The first and most glaring is within beauty imagery; it has become increasingly difficult to distinguish between what’s real and what’s not. This has surfaced in small ways, like viral AI-generated celebrity haircuts, but it’s also become more common for everyday users across social media. In fact, according to research by the Europol Innovation Lab, you can expect 90 percent of the images you see online will be AI generated by the year 2025.
Experts predict a potentially harmful impact as a result. For starters, this can skew people’s perception of reality, leading to unrealistic beauty expectations and damaged self-esteem (among other things). Dove recently conducted a study of 33,000 people across 20 countries and found that one-third of respondents noted they feel pressure to change how they look because of what they see online, regardless of if the imagery is fake or AI. As a result of its findings, Dove recently became the first beauty brand to pledge to never use AI to represent people in its advertisements.
And while proponents of the technology applaud its ability to allow people to experience beauty products just by owning a smartphone, there are other pitfalls when it comes to the widespread use of AI in the space. “Equity is something that the AI industry definitely struggles with both within its language models as well as what is being used to train this technology,” Haba says.
Still, he says the future in this regard is looking bright. “AI language capabilities are so broad, and that is one of the things that impressed me most about using generative AI recently. Whether a consumer is English-speaking or not, the same technology will be available to you in your native language . . . which can definitely help bridge the gap in accessibility.”
The Bottom Line
At the end of the day, the onus is on the beauty companies that use these types of technology to keep their work with this technology authentic and equitable, which is something Haba recognizes. “We have to constantly question ourselves and ask if we’re getting the right results, if said results are fair, and if there are biases reflected in the data — it’s an ongoing process.”
Experimentation is the name of the game when it comes to beauty, and the integration of AI into the sector will be no different. While the success (or failures) of these efforts will likely only be realized in retrospect, the fusion of artificial intelligence in the beauty industry is already underway — and you can certainly count on more of it in the future.
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