Wouldn’t it be awesome to order Grab food from a neighboring country? Well, a viral Thai TikToker’s video purporting to show a Grab delivery rider flying to Singapore to buy chicken rice for a customer seems to suggest such a service exists. Except it doesn’t.
A spokesperson for Grab Singapore confirmed today that the video posted by TikToker @Thita.vy, which showed a man wearing the recognizable green Grab jacket flying across to buy khao mun gai (Thai-style chicken rice), is staged and that they do not offer cross-border delivery services.
“We understand that the fictional video was created by a member of the public independently,” the spokesperson told The Strait Times. “We do not offer such a service, and the person starring as a delivery partner in the video is not registered with Grab.”
Although Grab reiterated that the only delivery service that customers can do abroad throughout Southeast Asia is sending gift cards and food via their 100+ Cities Delivery program through participating Grab Food and Grab Mart merchant partners, it said there is no delivery where one can hire a Grab rider to fly and order food from another country and come back.
The video, which has now over three million views, shows Thai TikToker @Thita.vy encountering a Grab delivery driver on a AirAsia flight en route to Singapore’s Changi Airport.
“We arrived at the same flight and I was confused as to who would order food to an airport, but actually, the Grab rider said he had been ordered to order khao mun gai from Singapore,” the Thai woman narrated in her video.
“He really told me he was ordered to pick up food from Singapore which was so funny because who loves khao mun gai so much that they have to order it from Singapore?” she continued. “Next time, I should order someone to pick up food from Taiwan.”
The video generated discussion online, with many people questioning the legitimacy of the footage. Initial Thai news reports even picked up the story and verified it as a quirky viral story prior to Grab coming forward to confirm that the video was, in fact, a hoax.
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