Tenyx and Deepgram Join Forces to Deliver Industry-Leading Conversational AI to End Call Center Frustration

Los Altos, CA – WEBWIRE – Thursday, April 18, 2024

Tenyx, a leader in voice AI systems, today announces a partnership with Deepgram, a leader in voice AI technology, that will reduce customer service wait times and business spending on Interactive Voice Response (IVR) systems. By combining the industry’s best Speech-to-Text (STT) solution from Deepgram and the highest quality interactive virtual agent from Tenyx, the partnership aims to deliver the most authentic conversational voice agent possible for any industry and use case.

“Our latest offering goes way beyond simply integrating speech-to-text. Tenyx’s virtual agents understand natural language with exceptional precision, and by leveraging our industry-leading accuracy, especially for complex audio, this new approach eliminates the frustration of clunky IVRs and paves the way for a natural and efficient customer experience—something unattainable with traditional solutions,” said Scott Stephenson, CEO at Deepgram.

Reimagining the Customer Experience with Human-like Voice Agents

Traditional call centers are plagued with issues. Clunky IVR systems struggle to understand customer needs, leading to longer agent escalations. On the other hand, businesses grapple with high operational costs, limited scalability, and voice agents that fail to translate smoothly to the nuances of human speech solutions because they’ve only been optimized for text. The partnership between Tenyx and Deepgram bridges this gap by delivering a powerful conversational AI voice agent that understands customer intent with superior proficiency, safety, and knowledge retention.

Highlights of the service include:

Improved Endpointing: Accurately detects when a customer finishes speaking so automated agents can deliver the right conversational flow for each interaction.

Interruptions: Allows users to interrupt in a natural manner, and includes low-latency performance in high-noise environments.

Custom-tailored for Brands: Dynamic IP-based call routing platform enables the delivery of unique agents with domain-specific knowledge custom-fit to enhance your brand, with unsurpassed proficiency, safety, and knowledge retention.

Easy Integration and Deployment: Seamlessly integrates into existing systems and customer service software, ensuring rapid deployment within weeks.

“At Tenyx, we’re constantly pushing the boundaries of what’s possible with conversational AI. Our partnership with Deepgram represents a significant step forward in this pursuit,” said Itamar Arel, CEO and co-founder of Tenyx. “By combining their STT with our advanced AI capabilities, we’re able to deliver industry-specific voice agents that are fast, accurate, and scalable and deliver higher revenue, improved efficiency, and better customer service.”

Customers like Spotify, Twilio, and NASA use Deepgram APIs to transcribe and understand millions of audio minutes daily, allowing developers to tailor solutions with confidence and ship faster. Tenyx is led by a veteran team of AI and ML experts from industry giants like Google, Apple, Amazon, IBM, and Salesforce whose previous voice AI company, Apprente, was acquired by McDonald’s in 2019 before IBM purchased the division in 2021.

For more information, please visit https://www.tenyx.com/ or https://deepgram.com/.

About Tenyx

Tenyx delivers voice AI agents that automate customer service for the enterprise. By harnessing customized LLMs and other voice-related AI elements, Tenyx allows customers across multiple industries to dramatically reduce operating costs, increase conversions, and qualify leads all while vastly improving both service levels and overall customer experience. Tenyx creates solutions that are naturally engaging, capable of understanding context, and able to offer the sense of immediacy found in human interactions. Learn more at www.tenyx.com.

About Deepgram

Deepgram is a foundational AI company and the leading voice AI platform provider for enterprise and conversational AI leaders. We give any developer access to the fastest, most powerful voice AI models including speech-to-text, text-to-speech, and spoken language understanding with just an API call.

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