Lara Krug is reshaping the way sports franchises connect with their fans, leveraging technology and immersive experiences to spark deeper emotional ties. This holiday season, the Chiefs’ marketing team introduced a multi-layered campaign that went beyond traditional promotions, featuring interactive live-streaming events, augmented reality fan zones, and exclusive behind-the-scenes content. “Our goal was to create moments that felt personal and memorable, turning casual viewers into true community members,” said Krug. The campaign’s success was visible not only in soaring merchandise sales but also in unprecedented engagement metrics across social platforms.

The team’s innovative approach hinges on three core tactics:

  • Hyper-personalization: Customized messages and offers based on fan preferences and behaviors.
  • Gamified fan challenges: Incentivizing participation through contests and rewards aligned with game-day excitement.
  • Cross-platform storytelling: Integrating narratives across TV, social media, and mobile apps to build a seamless fan journey.
Engagement Metric Holiday Campaign Impact
Social Media Interactions +45%
Merchandise Sales +30%
App Downloads +22%
Fan Event Attendance Record High