How to turn a conversation into a connection

“Did your interview go well?”
This is an example of:

an open-ended questiona closed question

Susan: Do you like dolls?
Mary: What kind of toys do you like?

Who asked the more open-ended question?

SusanMary

You want to ask your friend Maria about her day in a way that encourages her to share what really happened and how she felt.
Which question is better for this purpose?

How was your day, Maria?Did you have a good day, Maria?

Did you find our website easy to use?

This is a closed question.This is an open-ended question.

You pick up your new client at the airport. You want her to feel relaxed and comfortable, and to establish a warm, friendly relationship. You ask:

Did you have a good flight?How was your flight?

Which question is more open-ended?

Did you like the concert?How was the concert?

Closed questions are never useful.

TrueFalse

“Did you enjoy the book?”
Change this closed question into an open-ended question.

Was the book good?How was the book?

“Was the weather nice when you were on holiday?”
Change this closed question into an open-ended question.

How was the weather when you were on holiday?Did you have good weather on holiday?

“Are you excited?”
Change this closed question into an open-ended question.

How are you feeling?Do you feel excited?

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