Major mobile firm with thousands of customers to start closing in days – move to make NOW to avoid losing your number

A MAJOR mobile provider with thousands of customers will close within months.

Plusnet, part of the BT Group, will permanently close its mobile arm in June.

Plusnet is axing its mobile arm within daysCredit: Alamy

The firm currently offers broadband and telecom services to over a million UK customers.

All Plusnet sim cards will stop working once you’ve received your final bill next month.

To avoid losing connection you’ll need to switch to ensure you can still make calls, receive texts, browse the web and ensure that you can keep your number.

Fail to do so by this point, and you’ll lose connection for good.

However, Plusnet has updated its rules and said that even if you fail to switch, you’ll still have 40 days to port your existing mobile number to a new network after you’ve received your final bill.

Affected customers can switch to another network without a fee and it doesn’t matter if they’re mid-contract.

To switch now before June, you’ll need to phone Plusnet at 0800 079 1133 and ask for your final bill.

A Plusnet spokesperson said: “We have been contacting customers since May 2023 to let them know our Plusnet mobile service is closing.

“We have now confirmed that this will close for customers throughout June 2024.

“Customers looking for an alternative mobile service can take advantage of exclusive EE SIM only deals with all the great value of Plusnet and the speed and reliability of EE.

“There is still time for Plusnet customers to move to EE and keep their mobile number.”

Plusnet Mobile customers are being offered exclusive EE deals in the coming months.

But it’s important to remember that they might not be the best deals on offer.

Here’s everything you should do to bag the best deal.

How does text-to-switch work?

TEXT-to-switch makes it quicker and easier to leave your mobile company by giving you control over how much contact you have with your existing provider.

This is how it works:

Text ‘PAC’ to 65075 – and keep your mobile number

Text ‘PAC’ to 65075 to start the process
The existing provider will text back within a minute and send the PAC number which will be valid for 30 days
The provider’s reply must also include information about any early termination charges or pay-as-you-go balances
The customer then gives the PAC number to their new provider
The new provider must arrange for the switch to complete within one working day

Text ‘STAC’ to 75075 – and get a new mobile number

Most people want to keep their number when they switch but one in six do not
Text ‘STAC’ to 75075 to get a service termination authorisation code
The rest of the process is the same as above

Text ‘INFO’ to 85075 – and find out more

If you are unsure about whether you will have to pay early termination charges text ‘INFO’ to 85075
You will only receive this information

CUT MOBILE COSTS

Switching contracts is one of the single best ways to save money on your mobile bills.

But if you can’t switch mid-contract without facing a penalty, you’d be best to hold off until it’s up for renewal.

In the weeks before your contract is up, use comparison sites to familiarise yourself with what deals are available.

It’s a known fact that new customers always get the best deals.

Sites like MoneySuperMarket and Uswitch all help you customise your search based on price, data, calls and texts.

This should make it easier to decide whether to renew your contract or move to another provider.

It’s also worth investigating social tariffs. These broadband or mobile packages and discounts have been created for people who are receiving certain benefits.

They’re often available to those on income support, Universal Credit, or disability allowance.

You can see which providers offer these cheap tariffs by visiting www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/social-tariffs.

PLUSNET IS CLOSING ANOTHER SERVICE TOO

Plusnet is also in the process of axing its landline services for good.

The telecoms firm told The Sun that it will no longer offer home phone services to existing customers once analogue services are switched off.

This means that customers who still want landline phone service in the future will be forced to move to a different telephone company that offers a digital service.

It comes as all copper-based phone lines will be switched off by the end of December 2025.

To replace this redundant service, telecom firms are beginning to issue landline phones which operate digitally.

These use a Voice over Internet Protocol (VoIP) service and work by connecting to the back of your broadband router.

Existing Plusnet customers can continue to use their existing home phone service for now, but will need to make the move to broadband-only or move company for good in the near future.

Plusnet told The Sun that for those customers who would still like a home phone service in future, exclusive access to the very best deals on BT and transition to their digital landline service will become available.

However, customers who wish to ditch their landline service once their contract expires will also get exclusive access to EE mobile deals to help them stay connected.

Currently, any new Plusnet customers can only sign up for broadband-only tariffs on the firm’s website.

This is the third service that Plusnet has announced it plans to axe, after it previously shut its TV service and is nearing the completion of axing its mobile service.

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