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At the heart of a healthy and thriving business is effective communication. Employers and employees must maintain an open dialogue with clients, customers, and each other, causing many people to move toward business phone systems. Nextiva’s business phone system handles company communications through the Internet using Voice over Internet Protocol (VoIP). By utilizing VoIP, users can save 60% over landlines. A business phone system is a genuine phone service with small business numbers that access the public switched telephone network (PSTN).
The system allows businesses to speak with more customers, partners, and prospects than they could on traditional phone lines. While all of these details are valuable aspects of a business phone system, they only mark the beginning of what users appreciate most about the service provided by Nextiva. This modern office phone system handles intelligent call routing, auto attendants, email integrations, and team messaging.
Of course, one of the most essential features of Nextiva’s business phone system that many small businesses require is a toll-free number. Nextiva provides a toll-free number at no extra cost— which can make a world of difference for small business owners who are just getting started. A toll-free number can be essential for building your professional brand and easing the minds of customers when they call.
To dive a little deeper into the myriad of features a business phone system offers, an appreciation for what these services provide is warranted. For instance, setting up an auto attendant is fast and easy and provides an intuitive phone menu for anyone who calls. This allows your business to present a professional message to callers and helps to organize high call volumes. Instead of bouncing phone calls around with automatic call forwarding and flows, call routing ensures inbound calls get to your team based on customized criteria.
Of course, call forwarding is also included, meaning that a small business phone system can forward calls to other team members, partners, or voicemails based on local numbers, hours of operation, and holidays.
There are three primary ways to communicate via phone in our modern world: phone calls, text messages, and video calls. As you likely realize, video conferencing is often vital to any business. Video meetings are a commonly preferred way for team members to collaborate effectively. Nextiva’s business phone system has not overlooked this detail, as the service provides exceptional HD video conferencing functionality. A virtual phone system lets businesses quickly and easily connect a live call to any other team member. Calls can be transferred through a warm transfer or a blind transfer (attended or unattended) using a mobile app, desktop app, or desk phone.
Added features of Nextiva’s small business phone system include caller ID and call recording. Small business owners can block anonymous callers and build trust when other team members place business calls via customizable caller ID call management. The system allows business owners to silently record any phone call without hardware, which can be vital for safety and legal purposes. All call recordings are secure, meaning only authorized personnel can access them.
Nextiva has pioneered business communication with top-tier VoIP that fits the needs of small businesses without exception.
Jon Stojan is a professional writer based in Wisconsin. He guides editorial teams consisting of writers across the US to help them become more skilled and diverse writers. In his free time he enjoys spending time with his wife and children.
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