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IN the absence of any response to my recent recounting of experiences at the Mt Hope hospital, I pose these public questions:
• Why do there never seem to be enough doctors, nurses or any other staff on shift? How does this affect patient care, inclusive of wait times at the emergency section?
• What access to services do your staff have to deal with their own overwork and stress levels?
• What constitutes an emergency?—meaning, what are the medical issues someone can present with that will allow the registration/triage stage at the emergency department to see people immediately and not hours later?
• Do so many members of staff have any idea where the quality assurance department is, or what the contact numbers are, or how to make a complaint?
• What is being done to treat with staff who mistreat the public? What sort of CSR training exists currently?
• Do those who oversee security/parking have no discretion?
• Finally, who is responsible for the general upkeep of the hospital? Toilets, electricity, walls… so much of the space is in disarray.
Marlon Bascombe
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