* . *
  • About
  • Advertise
  • Privacy & Policy
  • Contact
Thursday, October 2, 2025
Earth-News
  • Home
  • Business
  • Entertainment
    Toni Braxton Is Turning Her Biggest Hits Into Lifetime Movies – Yahoo

    Toni Braxton Is Turning Her Biggest Hits Into Lifetime Movies – Yahoo

    Major airline to offer new in-flight entertainment options for passengers – PennLive.com

    Major airline to offer new in-flight entertainment options for passengers – PennLive.com

    Penn State-Themed Restaurant and Entertainment Spot Happy Valley Live Set to Open in State College – StateCollege.com

    Penn State-Themed Restaurant and Entertainment Spot Happy Valley Live Set to Open in State College – StateCollege.com

    The Police Made Chart History With This 1979 Hit Nearly 50 Years Ago – Yahoo

    How The Police Changed Music Forever with Their Iconic 1979 Hit Nearly 50 Years Ago

    Good Deed Entertainment Acquires Worldwide Rights To Liza Mandelup’s Documentary ‘Caterpillar’ – Deadline

    Good Deed Entertainment Lands Global Rights to Liza Mandelup’s Captivating Documentary ‘Caterpillar

    Danielle Fishel Explains Why Being on “DWTS” Makes Her Feel ‘Like It’s 1994 Again’ Filming “Boy Meets World” (Exclusive) – Yahoo

    Danielle Fishel Explains Why Being on “DWTS” Makes Her Feel ‘Like It’s 1994 Again’ Filming “Boy Meets World” (Exclusive) – Yahoo

  • General
  • Health
  • News

    Cracking the Code: Why China’s Economic Challenges Aren’t Shaking Markets, Unlike America’s” – Bloomberg

    Trump’s Narrow Window to Spread the Truth About Harris

    Trump’s Narrow Window to Spread the Truth About Harris

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Science
  • Sports
  • Technology
    A Tech Expo Shows What China Can Make, but Not Who’ll Buy It All – The New York Times

    Inside China’s Tech Expo: Cutting-Edge Innovations Face Uncertain Demand

    Steampunk Metal Oval Technology Sense Sunglasses Personality Handmade Chain Multicolor Sunglasses UV400 – The San Joaquin Valley Sun

    Steampunk Metal Oval Sunglasses with Handmade Multicolor Chain – Bold UV400 Protection and Unique Style

    STELLA Automotive AI Appoints Fred Seidelman as Chief Technology Officer – Yahoo Finance

    STELLA Automotive AI Appoints Fred Seidelman as New Chief Technology Officer

    Saving Energy and Money with Smart Technology – Terms of Service with Clare Duffy – Podcast on CNN Podcasts – CNN

    Saving Energy and Money with Smart Technology – Terms of Service with Clare Duffy – Podcast on CNN Podcasts – CNN

    Four Strategic Signals Technology Leaders Are Tuning In To – SPONSOR CONTENT FROM ARM – Harvard Business Review

    Four Essential Strategic Signals Every Technology Leader Should Watch

    Virginia Tech hosts annual New Music + Technology Festival this week – Cardinal News

    Virginia Tech Kicks Off Exciting Annual New Music and Technology Festival This Week

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
No Result
View All Result
  • Home
  • Business
  • Entertainment
    Toni Braxton Is Turning Her Biggest Hits Into Lifetime Movies – Yahoo

    Toni Braxton Is Turning Her Biggest Hits Into Lifetime Movies – Yahoo

    Major airline to offer new in-flight entertainment options for passengers – PennLive.com

    Major airline to offer new in-flight entertainment options for passengers – PennLive.com

    Penn State-Themed Restaurant and Entertainment Spot Happy Valley Live Set to Open in State College – StateCollege.com

    Penn State-Themed Restaurant and Entertainment Spot Happy Valley Live Set to Open in State College – StateCollege.com

    The Police Made Chart History With This 1979 Hit Nearly 50 Years Ago – Yahoo

    How The Police Changed Music Forever with Their Iconic 1979 Hit Nearly 50 Years Ago

    Good Deed Entertainment Acquires Worldwide Rights To Liza Mandelup’s Documentary ‘Caterpillar’ – Deadline

    Good Deed Entertainment Lands Global Rights to Liza Mandelup’s Captivating Documentary ‘Caterpillar

    Danielle Fishel Explains Why Being on “DWTS” Makes Her Feel ‘Like It’s 1994 Again’ Filming “Boy Meets World” (Exclusive) – Yahoo

    Danielle Fishel Explains Why Being on “DWTS” Makes Her Feel ‘Like It’s 1994 Again’ Filming “Boy Meets World” (Exclusive) – Yahoo

  • General
  • Health
  • News

    Cracking the Code: Why China’s Economic Challenges Aren’t Shaking Markets, Unlike America’s” – Bloomberg

    Trump’s Narrow Window to Spread the Truth About Harris

    Trump’s Narrow Window to Spread the Truth About Harris

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Science
  • Sports
  • Technology
    A Tech Expo Shows What China Can Make, but Not Who’ll Buy It All – The New York Times

    Inside China’s Tech Expo: Cutting-Edge Innovations Face Uncertain Demand

    Steampunk Metal Oval Technology Sense Sunglasses Personality Handmade Chain Multicolor Sunglasses UV400 – The San Joaquin Valley Sun

    Steampunk Metal Oval Sunglasses with Handmade Multicolor Chain – Bold UV400 Protection and Unique Style

    STELLA Automotive AI Appoints Fred Seidelman as Chief Technology Officer – Yahoo Finance

    STELLA Automotive AI Appoints Fred Seidelman as New Chief Technology Officer

    Saving Energy and Money with Smart Technology – Terms of Service with Clare Duffy – Podcast on CNN Podcasts – CNN

    Saving Energy and Money with Smart Technology – Terms of Service with Clare Duffy – Podcast on CNN Podcasts – CNN

    Four Strategic Signals Technology Leaders Are Tuning In To – SPONSOR CONTENT FROM ARM – Harvard Business Review

    Four Essential Strategic Signals Every Technology Leader Should Watch

    Virginia Tech hosts annual New Music + Technology Festival this week – Cardinal News

    Virginia Tech Kicks Off Exciting Annual New Music and Technology Festival This Week

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
No Result
View All Result
Earth-News
No Result
View All Result
Home Science

Examining gender mismatch and bias in people‐centric operations

February 15, 2024
in Science
Examining gender mismatch and bias in people‐centric operations
Share on FacebookShare on Twitter

gender

Credit: CC0 Public Domain

Considerable research has been devoted to studying gender bias in the physical workplace, especially in the fields of management and economics.

Within online platforms, however, gender biases and how they manifest have received far less attention. There are some exceptions, including operational outcomes such as hiring, performance and compensation. Largely ignored, though, is how the design of operational processes lessens or increases gender bias.

A new study from the University of Notre Dame examines how gender bias influences people-centric operations in online platforms.

“Gender Mismatch and Bias in People-Centric Operations: Evidence from a Randomized Field Experiment” is published in the Journal of Operations Management from lead author Yoonseock Son, assistant professor of information technology, analytics and operations in Notre Dame’s Mendoza College of Business.

For seven months, the team collaborated with an online weight management platform in Asia that provides programs, products and consulting services for healthy living.

The researchers created an experimental design that linked clients and consultants in different gender combinations, and then examined how gender biases differed during their exchanges.

Clients could ask questions on the website’s chat feature and within 24 hours, a consultant would respond and then recommend a product. The clients would then rate their experience.

“Surprisingly, we found that clients have a better experience and spend more on products and services when there are gender mismatches,” Son said. “In other words, this happens when female clients are paired with male consultants and male clients with females.”

The team also found the effects of gender mismatches differ depending on the customer’s actions, whether they are leaving ratings, purchasing recommended products or simply browsing.

Knowing a consultant’s gender led customers to leave more and higher ratings, click on recommended products and then make purchases.

If the consultant was of the opposite gender, ratings were even higher—much more so from female clients with male consultants.

Female customers had a higher click-through rate when gender was reported, regardless of which it was, but the men only clicked more on the products if their consultants were women.

Purchase rates increased only for products recommended by the female consultants, and in these cases, the men bought significantly more than the women.

“Past research suggests that women’s performance may suffer with a male consultant,” Son said, “but we find women may actually outperform their male counterparts.”

The study states, “The design—or redesign—of operational processes with consideration to gender bias is important across sectors, but is particularly important in the service industry as services are people-centric and increasingly shifting toward online platforms where face-to-face interactions are largely eliminated.”

The findings, which apply to any circumstance with no face-to-face interaction, provide a new tool for managers of platform businesses such as TripAdvisor, Yelp, Uber and Lyft. With ride-hailing services, the decision to ride is made before the customer and driver meet.

Better understanding how a client’s gender influences biases toward a company’s employees can help improve customer service as well as firm performance.

Firms can look at a customer’s name and browsing history to help deduce gender, and then design more effective customer-employee matching algorithms and training programs.

“Our study can help firms to get the most from matches or leverage mismatches and maximize overall effectiveness,” Son said. “It’s a win-win situation for both the customer and the firm.”

Co-authors include Kaitlin Wowak, the Robert and Sara Lumpkins Associate Professor of Business Analytics, and Corey Angst, the Jack and Joan McGraw Family Collegiate Professor of IT, Analytics and Operations, both at Notre Dame, along with Angela Choi from SungKyunKwan University in South Korea.

More information:
Yoonseock Son et al, Gender mismatch and bias in people‐centric operations: Evidence from a randomized field experiment, Journal of Operations Management (2023). DOI: 10.1002/joom.1249

Citation:
Examining gender mismatch and bias in people‐centric operations (2024, February 14)
retrieved 14 February 2024
from https://phys.org/news/2024-02-gender-mismatch-bias-peoplecentric.html

This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no
part may be reproduced without the written permission. The content is provided for information purposes only.

>>> Read full article>>>
Copyright for syndicated content belongs to the linked Source : Phys.org – https://phys.org/news/2024-02-gender-mismatch-bias-peoplecentric.html

Tags: ExaminingGenderscience
Previous Post

Climate indices and precipitation anomalies reveal stark implications for the Middle East

Next Post

Scientists are unraveling the secrets of red and gray squirrel competition

Toni Braxton Is Turning Her Biggest Hits Into Lifetime Movies – Yahoo

Toni Braxton Is Turning Her Biggest Hits Into Lifetime Movies – Yahoo

October 2, 2025
Reproductive Health Emergency Kits To Be Distributed Saturday At Jacksonville Really Really Free Market – Center for Biological Diversity

Reproductive Health Emergency Kits To Be Distributed Saturday At Jacksonville Really Really Free Market – Center for Biological Diversity

October 2, 2025
Times/Siena Survey: Americans Worry Divisions Cannot Be Overcome – The New York Times

Americans Fear Deep Divisions May Be Impossible to Overcome

October 2, 2025
Oak Ridge Reservation Set for $42M Ecological Restoration, Balancing – Hoodline

Oak Ridge Reservation to Undergo $42M Ecological Restoration and Balancing Effort

October 2, 2025
Mayor green lights Science Center development; residents call it ‘giant win’ for St. Pete – WFLA

Mayor green lights Science Center development; residents call it ‘giant win’ for St. Pete – WFLA

October 2, 2025
A ‘Great Wave’ is rippling through our galaxy, pushing thousands of stars out of place – Live Science

A ‘Great Wave’ is rippling through our galaxy, pushing thousands of stars out of place – Live Science

October 2, 2025
These are the best breweries in New Jersey, according to recent online ranking – Yahoo

These are the best breweries in New Jersey, according to recent online ranking – Yahoo

October 2, 2025
A Tech Expo Shows What China Can Make, but Not Who’ll Buy It All – The New York Times

Inside China’s Tech Expo: Cutting-Edge Innovations Face Uncertain Demand

October 2, 2025
E-Sports Week in Review – gobrits.com

This Week’s Most Exciting Moments in E-Sports

October 2, 2025
FIFA World Cup 2026 tickets go on sale today. Here’s how you can get them – LiveNOW from FOX

Score Your Spot: How to Get FIFA World Cup 2026 Tickets Now!

October 2, 2025

Categories

Archives

October 2025
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
2728293031  
« Sep    
Earth-News.info

The Earth News is an independent English-language daily published Website from all around the World News

Browse by Category

  • Business (20,132)
  • Ecology (847)
  • Economy (867)
  • Entertainment (21,742)
  • General (17,367)
  • Health (9,911)
  • Lifestyle (881)
  • News (22,149)
  • People (870)
  • Politics (879)
  • Science (16,078)
  • Sports (21,368)
  • Technology (15,851)
  • World (850)

Recent News

Toni Braxton Is Turning Her Biggest Hits Into Lifetime Movies – Yahoo

Toni Braxton Is Turning Her Biggest Hits Into Lifetime Movies – Yahoo

October 2, 2025
Reproductive Health Emergency Kits To Be Distributed Saturday At Jacksonville Really Really Free Market – Center for Biological Diversity

Reproductive Health Emergency Kits To Be Distributed Saturday At Jacksonville Really Really Free Market – Center for Biological Diversity

October 2, 2025
  • About
  • Advertise
  • Privacy & Policy
  • Contact

© 2023 earth-news.info

No Result
View All Result

© 2023 earth-news.info

No Result
View All Result

© 2023 earth-news.info

Go to mobile version