Chinese couriers complain over new door-to-door delivery rules

Credit: 123rf

Stricter rules for China’s courier industry that stipulate that delivery workers are banned from putting parcels in end-of-service facilities without user consent have fueled riders’ anger as they claim the new measures will lengthen their work hours. Effective from March 1, the new rules will see violators face fines of up to RMB 30,000 ($4,167). While the new rules have been broadly welcomed by consumers, a number of couriers have complained about the increased costs of delivering every parcel to shoppers’ doors rather than placing them in locally-based storage facilities. According to local media outlets, major express delivery firms JD Express, Cainiao, and SF Express have all claimed that on-site delivery is one of their standard services in response to the new rules, while logistics companies with relatively slow timelines such as STO Express and ZTO Express noted they would strictly implement the relevant regulations. [NBD, in Chinese]

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