* . *
  • About
  • Advertise
  • Privacy & Policy
  • Contact
Saturday, May 24, 2025
Earth-News
  • Home
  • Business
  • Entertainment
    Elizabeth Hurley Will Be ‘Deceased’ on New Reality Show The Inheritance – Yahoo

    Elizabeth Hurley Takes a Bold Turn in New Reality Show ‘The Inheritance

    SRM Entertainment Announces $5 Million Private Placement – GlobeNewswire

    SRM Entertainment Secures $5 Million Investment to Fuel Growth!

    Embracer intends to spin off Coffee Stain Group by the end of 2025, with remaining business rebranded as Fellowship Entertainment – GamesIndustry.biz

    Embracer intends to spin off Coffee Stain Group by the end of 2025, with remaining business rebranded as Fellowship Entertainment – GamesIndustry.biz

    San Jose eyes creation of entertainments zones with FIFA World Cup, Super Bowl LX on the horizon – The Mercury News

    San Jose Sets Its Sights on Exciting Entertainment Zones Ahead of FIFA World Cup and Super Bowl LX!

    Wilmington’s future of fun: 5 recreation and entertainment spaces planned in the Port City – Wilmington Star-News

    Exciting Developments Ahead: 5 New Recreation and Entertainment Spaces Coming to Wilmington!

    Jason Momoa Is Done With Peace in Apple’s ‘Chief of War’ Teaser – Yahoo

    Jason Momoa Embraces Chaos in Gripping Teaser for Apple’s ‘Chief of War’

  • General
  • Health
  • News

    Cracking the Code: Why China’s Economic Challenges Aren’t Shaking Markets, Unlike America’s” – Bloomberg

    Trump’s Narrow Window to Spread the Truth About Harris

    Trump’s Narrow Window to Spread the Truth About Harris

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Science
  • Sports
  • Technology
    InfiMotion Technology launches TL 300 integrated drive system – Automotive Powertrain Technology International

    InfiMotion Technology Unveils Game-Changing TL 300 Integrated Drive System!

    Aera Technology Debuts Decision Intelligence Skill to Navigate Shifting Tariff Dynamics Across Value Chains – Silicon Canals

    Unlocking Success: Aera Technology Launches Innovative Decision Intelligence Skill to Tackle Evolving Tariff Challenges in Value Chains

    Auditory Processing and Psychosocial Improvements with Remote Microphone Technology: An Evidence Review – The Hearing Review

    Unlocking Sound: How Remote Microphone Technology Enhances Auditory Processing and Boosts Psychosocial Well-Being

    Quadient and Nuvei Forge Strategic Technology Partnership – Finovate

    Quadient and Nuvei Forge Strategic Technology Partnership – Finovate

    Novotech Honored with Triple Win in 2025 Pharmaceutical Technology Excellence Awards – Morningstar

    Novotech Celebrates Triple Triumph at the 2025 Pharmaceutical Technology Excellence Awards!

    Experts Issue Warning on New TSA Technology – Men’s Journal

    Experts Sound Alarm Over New TSA Technology: What You Need to Know

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
No Result
View All Result
  • Home
  • Business
  • Entertainment
    Elizabeth Hurley Will Be ‘Deceased’ on New Reality Show The Inheritance – Yahoo

    Elizabeth Hurley Takes a Bold Turn in New Reality Show ‘The Inheritance

    SRM Entertainment Announces $5 Million Private Placement – GlobeNewswire

    SRM Entertainment Secures $5 Million Investment to Fuel Growth!

    Embracer intends to spin off Coffee Stain Group by the end of 2025, with remaining business rebranded as Fellowship Entertainment – GamesIndustry.biz

    Embracer intends to spin off Coffee Stain Group by the end of 2025, with remaining business rebranded as Fellowship Entertainment – GamesIndustry.biz

    San Jose eyes creation of entertainments zones with FIFA World Cup, Super Bowl LX on the horizon – The Mercury News

    San Jose Sets Its Sights on Exciting Entertainment Zones Ahead of FIFA World Cup and Super Bowl LX!

    Wilmington’s future of fun: 5 recreation and entertainment spaces planned in the Port City – Wilmington Star-News

    Exciting Developments Ahead: 5 New Recreation and Entertainment Spaces Coming to Wilmington!

    Jason Momoa Is Done With Peace in Apple’s ‘Chief of War’ Teaser – Yahoo

    Jason Momoa Embraces Chaos in Gripping Teaser for Apple’s ‘Chief of War’

  • General
  • Health
  • News

    Cracking the Code: Why China’s Economic Challenges Aren’t Shaking Markets, Unlike America’s” – Bloomberg

    Trump’s Narrow Window to Spread the Truth About Harris

    Trump’s Narrow Window to Spread the Truth About Harris

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Science
  • Sports
  • Technology
    InfiMotion Technology launches TL 300 integrated drive system – Automotive Powertrain Technology International

    InfiMotion Technology Unveils Game-Changing TL 300 Integrated Drive System!

    Aera Technology Debuts Decision Intelligence Skill to Navigate Shifting Tariff Dynamics Across Value Chains – Silicon Canals

    Unlocking Success: Aera Technology Launches Innovative Decision Intelligence Skill to Tackle Evolving Tariff Challenges in Value Chains

    Auditory Processing and Psychosocial Improvements with Remote Microphone Technology: An Evidence Review – The Hearing Review

    Unlocking Sound: How Remote Microphone Technology Enhances Auditory Processing and Boosts Psychosocial Well-Being

    Quadient and Nuvei Forge Strategic Technology Partnership – Finovate

    Quadient and Nuvei Forge Strategic Technology Partnership – Finovate

    Novotech Honored with Triple Win in 2025 Pharmaceutical Technology Excellence Awards – Morningstar

    Novotech Celebrates Triple Triumph at the 2025 Pharmaceutical Technology Excellence Awards!

    Experts Issue Warning on New TSA Technology – Men’s Journal

    Experts Sound Alarm Over New TSA Technology: What You Need to Know

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
No Result
View All Result
Earth-News
No Result
View All Result
Home Technology

What a Zoom cashier 8,000 miles away can tell us about the future of work

May 10, 2024
in Technology
What a Zoom cashier 8,000 miles away can tell us about the future of work
Share on FacebookShare on Twitter

Questions of how a new technology will change the way we work have only become more pressing since OpenAI’s Chat-GPT burst onto the scene in late 2022. Since then, we’ve seen frenzied predictions of how AI will upend American jobs — perhaps even doing away with the need to work altogether. Some wonder if their careers will even exist in a few years. Chances are, they will, but the tasks they do might be different. How exactly that will happen can feel obscure, but it’s been happening in much the same way for decades if not centuries.

To put a human face on the way technology changes jobs, visit a fried chicken spot called Sansan Chicken in New York City’s East Village. There, the cashier takes your order over Zoom, from over 8,000 miles away in the Philippines. Another worker in the kitchen slides your order through a small window when it’s ready. These workers are employed by a company called Happy Cashier, which contracts them out to a handful of NYC-based restaurants. The big draw of Happy Cashier is that it saves the restaurants money, as the average hourly wage of a cashier in the Philippines is about $1, based on Indeed’s data. Happy Cashier’s “virtual assistants” make $3 per hour, according to the New York Times.

While video calling isn’t bleeding-edge tech, the Zoom cashier captures what often happens when an industry integrates new tech into its business model: Jobs don’t really disappear, they just shrink, along with their paycheck, and this degradation is presented as the natural outcome of automation and technological progress. Modern tech has allowed more industries to chop up jobs into smaller parts and to send many of those parts to underpaid workers overseas. The offshoring of American jobs is most immediately associated with the exodus of manufacturing work that kicked into high gear in the 1980s, but a great deal of foreign outsourcing has occurred in the digital age: think social media content moderation, customer support, and even virtual personal assistants. Silicon Valley can still be summed up by the famous labeling found on Apple products: designed in California, assembled in China. (Or, these days, the Philippines.)

Now, with AI poised to automate new industries, instead of commanding a salary of $50,000 per year for taking charge of a whole range of tasks from start to finish, you might eke out a fraction of that for doing just a part of the work, the rest of the tasks fulfilled by an AI function. It might mean that, with the aid of AI, your boss now expects you to produce twice as much in the same amount of time. It might mean that some or even most of your job is done by a poorly paid worker outside of the US.

If it sounds too far-fetched and pessimistic, the unfortunate reality is that the use of tech to degrade work that humans do is not novel — it’s been happening for hundreds of years.

A brief history of paying people less

Fears about what automation could do to human work date back centuries. In the 19th century, the Luddites were textile workers who smashed machines in protest of their employers using machines to replace them or reduce their pay. Introducing machines to boost productivity and reduce labor costs was a fairly novel idea — to workers of that day, it looked like employers were “quite literally stealing work, and therefore money and bread, as they put it, from the mouths of working people,” says Brian Merchant, journalist and author of Blood in the Machine: The Origins of the Rebellion Against Big Tech. Merchant explains that since then we’ve had 200 years of ideology saying that technology equals progress, a prevailing outlook that stifles any Luddite impulses.

According to labor historian Jason Resnikoff, “automation” was a term coined by a Ford executive in 1946. In the New Deal era, employers faced a problem. In a political climate where unions were powerful and popular, companies couldn’t just attack them outright. At the same time, there was an “almost universal technological enthusiasm” in this era, Resnikoff tells Vox, when we believed people would soon drive flying cars, go to the moon, and have a lot more leisure time. Corporations argued that their R&D labs were where technological innovation was born. It had its own momentum, as if multiplying in a Petri dish — tech itself, not corporate executives, was the inevitable force replacing jobs, or devaluing them.

“What’s wild is everyone agrees to that, including the unions,” says Resnikoff.

Unions of this era didn’t reject “automating” machines because standing against technology would brand you a backward-thinking opponent of progress. Unions had also traded control of how they worked, including production speed and what machines they would use, in exchange for benefits like health care, unemployment insurance, and pensions.

Far from ending work, or even reducing it, workers in a multitude of sectors — automobiles, railroads, coal mines — quickly found that they were laboring even harder. “It has just put more of the work on me, and they fired or laid off my colleagues,” explains Resnikoff, speaking for the workers. Until the 1960s, in the industries that “automated” quickest, the number of workers actually grew, he reports in his book, Labor’s End: How the Promise of Automation Degraded Work. Often, what was one job before would get split up into several parts, and the new work would become more repetitive, more boring, more like part of an assembly line. It was around this same time that offshoring, or sending jobs overseas, started to come into fashion.

The humans behind the robots

Now, in 2024, as employers scramble to adopt AI technologies, we stand at the edge of what might be another wave of atomizing jobs and shipping them to nations with cheaper labor. A 2022 report from the policy think tank RAND Corporation predicted that with remote work becoming ubiquitous alongside the explosion in AI enthusiasm, “the greater a sector’s exposure to AI, the more likely it is to offshore jobs to lower-income countries.”

What we call “automation” has long meant humans toiling alongside machines, rather than machines replacing humans entirely. A lot of supposedly automated tech, including AI, is actually assisted by a mass of human laborers — often in Asia, Africa, and South America. Amazon recently discontinued its Just Walk Out service in its grocery stores, which let customers leave without checking out their items because the store’s sensors automatically detect what they had picked up in store. News of the wind-down went viral when people learned that this technology had needed human workers in India to double-check that it was tallying checkout items correctly. There was also some surprise when Presto Automation, an AI drive-thru technology used by fast food chains like Carl’s Jr. and Hardees, revealed that it used human workers overseas to fulfill, review, or correct the vast majority of orders. The robotaxi company Cruise, which suspended its operations after one of its cars ran over a woman last fall, has said that its driverless cars received remote human assistance about every four to five miles.

What’s more, automated tech is trained (and continuously improved) with the blood, sweat, and tears of human workers — like the annotators who label and sort data that ChatGPT learns from. On digital “crowdwork” platforms, such as Upwork, workers complete small online tasks, like identifying objects in images, that computers have trouble doing — and are paid pennies for each tiny job. One 2021 paper estimated that there were 14 million workers registered on such crowdwork platforms who had completed at least one task.

Amazon nodded to the all-too-common illusion of intelligent, autonomous machines in naming its crowdwork platform Mechanical Turk, which was a fake chess-playing automaton in the 18th century that in fact housed a human chess master. Launched in 2005, it became one of the biggest crowdwork sites around the world. Remotasks, a newer crowdwork platform owned by the AI data provider Scale AI, boasts that over 240,000 “entrepreneurial taskers” work for them currently — many in the Philippines, under conditions that one AI ethicist described as “digital sweatshops.” These taskers often complain that their payment is delayed, and that’s not to mention that the pay is low to begin with, at times not meeting minimum wage in the Philippines — currently about $10.67 per day in the Manila metropolitan area.

The truth behind AI and automated tech plays out like the end of a Scooby Doo episode. Surprise! Behind the spooky ghost is a real, solid human being. As the filmmaker and writer Astra Taylor put it, it’s “fauxtomation.”

Tobias Sytsma, an economist at RAND and the author of the report, explains that automation might hit new kinds of jobs — not so much in manufacturing jobs this time, but jobs in sectors that produce intangible goods, affecting who we often call “knowledge” workers. One potential target is software development, says Sytsma. Large language models like ChatGPT have been trained on a lot of code, and “we’ve seen companies use offshore developers in the past,” he tells Vox. He notes health care may also see a lot of AI adoption.

Instead of thinking of how to design a piece of code, a software developer might now merely review the AI’s output and fix any errors. Instead of translating a book from start to finish, the human translator makes smaller tweaks for style. For each piece of work, the rate of pay shrinks. “You talk to illustrators, you talk to writers, you talk to copywriters — and freelancers especially — and you hear that they have already lost large percentages of their work that they would have been getting this time last year,” says Merchant. Some workers in creative fields have already embraced using generative AI as part of their workflow, allowing them to set lower prices while also producing at a quicker pace.

This sort of hybrid model is actually ideal for most employers, says Resnikoff. “The machine cheapens the labor, and then the labor allows you to not have to invest too much in fixed capital, which are the machines.”

The future of automation is still unwritten

Techno-optimists often make sweeping statements about the radical changes new technologies will bring — like declaring that we’re in an “AI revolution” that will redistribute social and financial power. People are led to believe that this mysterious, awe-inspiring tech will itself be a transformative agent. We can gird ourselves, but the transformation is coming whether we want it or not.

The Zoom cashier shows how tech is usually deployed by companies in the same mundane (if discomfiting) ways as before: to save money, skimp on labor costs, and even skirt labor law, as in the case of countless gig platform companies that continue to classify their workers as independent contractors. The workers don’t have much say in how the tech impacts them. “We have this very non-democratic mode of technological development that has more or less been in place for 200 years,” says Merchant.

As Resnikoff points out, if people want to change that, the first step is recognizing that automation isn’t inevitable — and certainly not in the way employers would like to implement it. Workers most keenly feeling the threat of employer-imposed automation have been organizing and putting up a fight, whether it’s gig workers trying to form unions and improve their working conditions or Hollywood screenwriters with the Writers Guild of America last year winning some provisions around AI, including that AI-generated writing can’t be used as a source material that a human writer might later spruce up. (Disclosure: Vox’s editorial staff is unionized with the Writers Guild of America, East.)

In the post-war period, when people believed that tech would end work altogether, the suggestion that machines should not be brought into the workplace might not have been taken seriously. But amid the labor momentum galvanizing American workers right now, there seems to be more awareness that new tech like AI isn’t a force of nature they must accept.

“A worker today can say, ‘you’re bringing this machine, but you’re just making me compete with some poorly paid Filipino worker who deserves better him or herself,’” Resnikoff says.

When I visit Sansan Chicken on a Wednesday afternoon, the Zoom cashier is at first the only visible employee in sight, a floating head amid a greenscreen background. I ask her what she recommends — well, what’s most popular on the menu, anyway — and based on her response I order the karaage fried chicken. She notes that if I get the combo it comes with fries and a drink. After I pay, on a second screen next to the Zoom call, a standard tip screen pops up. The touch screen, however, is unresponsive. An in-store employee notices and tries to help, but to no avail. Another employee in the kitchen calls my order once it’s ready, sliding the tray out a narrow window. The Zoom cashier greets every customer who comes through the door, but most don’t respond. A few feet from her, there’s a digital kiosk that several customers opt to use instead.

$5/month

$10/month

$25/month

$50/month

Other

Yes, I’ll give $5/month

Yes, I’ll give $5/month

We accept credit card, Apple Pay, and

Google Pay. You can also contribute via

>>> Read full article>>>
Copyright for syndicated content belongs to the linked Source : Recode – https://www.vox.com/money/24152251/virtual-zoom-cashiers-ai-automation-future-work

Tags: Cashiermilestechnology
Previous Post

Your Oura Ring will soon make it easier to track your heart health

Next Post

How AI tells Israel who to bomb

Youth Recreational Sports League Providers Needed in Dundee, Poinciana and Wahneta – Polk County Government

Youth Recreational Sports League Providers Needed in Dundee, Poinciana and Wahneta – Polk County Government

May 23, 2025
Pope Leo XIV: Build bridges for ecological and social justice – Vatican News

Building Bridges: Pope Leo XIV’s Call for Ecological and Social Justice

May 23, 2025
Atomic motion turned into a powerful quantum resource by Caltech scientists – Interesting Engineering

Unlocking the Power of Atomic Motion: Caltech Scientists Transform Quantum Resources

May 23, 2025
Our teeth evolved from fish ‘body armor’ over 460 million years, scientists discover – Live Science

Unveiling the Ancient Connection: How Our Teeth Evolved from Fish Body Armor Over 460 Million Years

May 23, 2025
Lifestyle Choices Key to Mental Health, Says Local Therapist – KCLY Radio

Lifestyle Choices Key to Mental Health, Says Local Therapist – KCLY Radio

May 23, 2025
Inside the World of Royal Finances – Bloomberg

Inside the World of Royal Finances – Bloomberg

May 23, 2025
German economy sees unexpected 0.4% growth in first quarter – MSN

Surprising Surge: German Economy Grows by 0.4% in First Quarter!

May 23, 2025
Elizabeth Hurley Will Be ‘Deceased’ on New Reality Show The Inheritance – Yahoo

Elizabeth Hurley Takes a Bold Turn in New Reality Show ‘The Inheritance

May 23, 2025
Lancaster General Health – Penn Medicine

Unlocking the Secrets to Better Health: Essential Tips for a Vibrant Life

May 23, 2025
‘Big beautiful bill’ dominates week in politics – WBUR

Power Play: The Week Politics Was Shaped by the ‘Big Beautiful Bill

May 23, 2025

Categories

Archives

May 2025
MTWTFSS
 1234
567891011
12131415161718
19202122232425
262728293031 
« Apr    
Earth-News.info

The Earth News is an independent English-language daily published Website from all around the World News

Browse by Category

  • Business (20,132)
  • Ecology (634)
  • Economy (646)
  • Entertainment (21,559)
  • General (15,229)
  • Health (9,687)
  • Lifestyle (651)
  • News (22,149)
  • People (649)
  • Politics (654)
  • Science (15,869)
  • Sports (21,156)
  • Technology (15,634)
  • World (636)

Recent News

Youth Recreational Sports League Providers Needed in Dundee, Poinciana and Wahneta – Polk County Government

Youth Recreational Sports League Providers Needed in Dundee, Poinciana and Wahneta – Polk County Government

May 23, 2025
Pope Leo XIV: Build bridges for ecological and social justice – Vatican News

Building Bridges: Pope Leo XIV’s Call for Ecological and Social Justice

May 23, 2025
  • About
  • Advertise
  • Privacy & Policy
  • Contact

© 2023 earth-news.info

No Result
View All Result

© 2023 earth-news.info

No Result
View All Result

© 2023 earth-news.info

Go to mobile version