* . *
  • About
  • Advertise
  • Privacy & Policy
  • Contact
Saturday, September 27, 2025
Earth-News
  • Home
  • Business
  • Entertainment
    Cardi B Adds More Dates to Little Miss Drama Tour: ‘Y’all Making Me Work’ – Yahoo

    Cardi B Extends Little Miss Drama Tour: “Y’all Making Me Work

    ‘Today’: Sheinelle Jones Thanks Katie Couric for Support After Husband’s Death – CBS 19 News

    Sheinelle Jones Expresses Heartfelt Thanks to Katie Couric for Support After Husband’s Passing

    Sate your hunger at DBA’s Taste of Downtown – Bakersfield.com

    Indulge Your Cravings at DBA’s Taste of Downtown!

    Caesars Entertainment (CZR): Assessing Valuation After Times Square Casino Setback and Mounting Investor Concerns – simplywall.st

    Caesars Entertainment Faces Times Square Casino Hurdles as Investor Concerns Mount

    Why Hilaria Baldwin Has Found the ‘DWTS’ Process ‘Embarrassing’ At Times – WFXG

    Hilaria Baldwin Opens Up About the Embarrassing Moments on Her ‘DWTS’ Journey

    Harvest Fest 2025 – yadkinripple.com

    Celebrate the Bounty: Harvest Fest 2025 is Coming!

  • General
  • Health
  • News

    Cracking the Code: Why China’s Economic Challenges Aren’t Shaking Markets, Unlike America’s” – Bloomberg

    Trump’s Narrow Window to Spread the Truth About Harris

    Trump’s Narrow Window to Spread the Truth About Harris

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Science
  • Sports
  • Technology
    Autonomous Solutions shows off cutting-edge technology for the public – Cache Valley Daily

    Autonomous Solutions Unveils Cutting-Edge Technology for the Public

    Amazon to Pay $2.5 Billion in Prime Membership Settlement – The New York Times

    Amazon to Pay $2.5 Billion in Prime Membership Settlement – The New York Times

    What are we really gaining from technology? – Fast Company

    What Are We Really Gaining from Technology?

    TOMI Environmental Solutions, Inc. Expands SteraMist iHP Technology Services in Healthcare Sector with New Provider Partnership – Quiver Quantitative

    TOMI Environmental Solutions Accelerates SteraMist iHP Technology Expansion in Healthcare with New Provider Partnership

    Indiana County Technology Center’s Joint Operating Committee looks to the future as program plans began to take shape – Indiana Gazette Online

    Indiana County Technology Center’s Joint Operating Committee Charts an Exciting Path Forward as New Program Plans Take Shape

    Meta to expand Montgomery data hub, pushing total investment to $1.5 billion – Alabama Department of Commerce

    Meta to Supercharge Montgomery Data Hub with $1.5 Billion Investment

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
No Result
View All Result
  • Home
  • Business
  • Entertainment
    Cardi B Adds More Dates to Little Miss Drama Tour: ‘Y’all Making Me Work’ – Yahoo

    Cardi B Extends Little Miss Drama Tour: “Y’all Making Me Work

    ‘Today’: Sheinelle Jones Thanks Katie Couric for Support After Husband’s Death – CBS 19 News

    Sheinelle Jones Expresses Heartfelt Thanks to Katie Couric for Support After Husband’s Passing

    Sate your hunger at DBA’s Taste of Downtown – Bakersfield.com

    Indulge Your Cravings at DBA’s Taste of Downtown!

    Caesars Entertainment (CZR): Assessing Valuation After Times Square Casino Setback and Mounting Investor Concerns – simplywall.st

    Caesars Entertainment Faces Times Square Casino Hurdles as Investor Concerns Mount

    Why Hilaria Baldwin Has Found the ‘DWTS’ Process ‘Embarrassing’ At Times – WFXG

    Hilaria Baldwin Opens Up About the Embarrassing Moments on Her ‘DWTS’ Journey

    Harvest Fest 2025 – yadkinripple.com

    Celebrate the Bounty: Harvest Fest 2025 is Coming!

  • General
  • Health
  • News

    Cracking the Code: Why China’s Economic Challenges Aren’t Shaking Markets, Unlike America’s” – Bloomberg

    Trump’s Narrow Window to Spread the Truth About Harris

    Trump’s Narrow Window to Spread the Truth About Harris

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    Israel-Gaza war live updates: Hamas leader Ismail Haniyeh assassinated in Iran, group says

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    PAP Boss to Niger Delta Youths, Stay Away from the Protest

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Court Restricts Protests In Lagos To Freedom, Peace Park

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Fans React to Jazz Jennings’ Inspiring Weight Loss Journey

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Science
  • Sports
  • Technology
    Autonomous Solutions shows off cutting-edge technology for the public – Cache Valley Daily

    Autonomous Solutions Unveils Cutting-Edge Technology for the Public

    Amazon to Pay $2.5 Billion in Prime Membership Settlement – The New York Times

    Amazon to Pay $2.5 Billion in Prime Membership Settlement – The New York Times

    What are we really gaining from technology? – Fast Company

    What Are We Really Gaining from Technology?

    TOMI Environmental Solutions, Inc. Expands SteraMist iHP Technology Services in Healthcare Sector with New Provider Partnership – Quiver Quantitative

    TOMI Environmental Solutions Accelerates SteraMist iHP Technology Expansion in Healthcare with New Provider Partnership

    Indiana County Technology Center’s Joint Operating Committee looks to the future as program plans began to take shape – Indiana Gazette Online

    Indiana County Technology Center’s Joint Operating Committee Charts an Exciting Path Forward as New Program Plans Take Shape

    Meta to expand Montgomery data hub, pushing total investment to $1.5 billion – Alabama Department of Commerce

    Meta to Supercharge Montgomery Data Hub with $1.5 Billion Investment

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
No Result
View All Result
Earth-News
No Result
View All Result
Home Business

Banking on customer experience and security via technology-based innovation

July 21, 2023
in Business
Banking on customer experience and security via technology-based innovation
Share on FacebookShare on Twitter

Trend research sponsored by Iron Mountain highlights that customer experience and security dominate banking conversations about technology-driven innovations, moderated by potential regulatory requirements. While important, technology-based capabilities leveraging artificial intelligence and metaverse are eclipsed by a larger focus on blockchain.

I’ll never forget the look on my first mortgage clients’ faces as they signed for their new home – the joy and relief washing over them in equal measure. After weeks of exhausting back-and-forth requests and paperwork transferred in ways that seem naively unsecure by today’s standards, their prize was the key to the front door.

Since then, automation has filled the gap in improving customer experience and security. Workflow automation and data analytics are streamlining document management, cross-checking data, assessing for risk, ensuring regulatory compliance, and so on. For a borrower, there is more visibility into the process, less wait time, and better protection for their personal and financial information.

Customer experience and security

But as in most industries, customer expectations and security challenges continue to grow along with technological advances. Quick loan approvals, online applications, personalized lending options, and massive data breaches create pressure for banks to focus on customer experience and security to compete with more technically mature and agile competition.

To better understand the impact of specific technologies on banking, Iron Mountain conducted digital listening research that analyzed public conversations about emerging technology tools. This research indicates that established banking institutions are deploying technology-based innovation to stay competitive with more agile and tech-savvy FinTech startups in two significant areas:

Customer experience. Banks continue investing in technologies that make the customer experience seamless, including mobile apps and peer-to-peer payments.

Security and privacy. Banking professionals recognize the importance of security and cutting-edge data storage technology in an industry that is a prime target for cyber attacks.

Regulatory requirements will temper developments in these two areas:

Technology, banking, and innovation

To accelerate innovation and improvements in customer experience, security, and privacy, banks are turning to three technology-based capabilities: blockchain, artificial intelligence (AI), and metaverse. Our research revealed that:

Blockchain conversations are the highest volume because of greater investment from venture capital firms and a widespread belief that the technology could disrupt the financial industry.

AI conversations ranked second in volume, with attention focused on AI-enabled banking applications and limiting potential harm from AI technology deployments.

Metaverse conversations are low volume due to the relatively few commercial opportunities in the space currently.

Source: “Innovation Digital Listening Research.” Conducted by Quadrant Strategies for Iron Mountain. 2022.

Source: “Innovation Digital Listening Research.” Conducted by Quadrant Strategies for Iron Mountain. 2022.

Iron Mountain

Blockchain

Our research shows that blockchain is a leading technical capability that is being heavily discussed in banking. Finance professionals and government officials are exploring blockchain technology to bolster customer experience and safeguard customer and privacy data while navigating pressure from cryptocurrency startups. While significant investment has been made in blockchain technology, most industry professionals do not expect blockchain-based innovations to occur until governments provide more guidance and regulation.

Blockchain discussions focus on financial services use cases such as payment processing, investing, and digital currency replacements. In banking, other blockchain-powered use cases include facilitating international transactions, verifying customer identities, securing customer financial data, and offering digital bank notes.

Artificial intelligence

While AI is an increasingly important topic to banks, our research indicates they’re cautiously deploying AI. Among the prevalent risks we uncovered are the potential for AI model bias in areas such as loan approvals and concerns about data collection practices that enable AI-powered services such as chatbots and voice assistants.

Banks recognize that using AI at scale can accelerate and streamline internal processes and regulatory checks. AI use cases mentioned most often include fraud detection, virtual assistants and chatbots for 24/7 customer service, personalization of services, and, for larger legacy banks, warding off competitive capabilities from FinTech startups.

Metaverse

According to our research, one attractive consideration is that early adopters of metaverse skew younger, thus representing a valuable demographic for banks. This increases banking incentives to establish brand touchpoints in the metaverse. However, industry experiments with banking in the metaverse decreased dramatically through last year as banks waited for clearer commercial incentives to emerge. Metaverse conversations involving banking often overlap with those about cryptocurrency, as many see the two technologies as intertwined.

Metaverse use cases mentioned most often include virtual banking, consulting, and training services, remote processing of claims and mortgage lending, managing gaming finances and micropayments, and advertising and brand building.

Future-forward banking

At Iron Mountain, we care deeply about banking organizations and technology-based solutions. Knowing more about them helps us better meet banking customer needs. For instance, as banking institutions of all sizes implement technology-based solutions, they must simultaneously prioritize their data, data management, and data security across physical and digital records and processes. That means establishing a comprehensive foundation of information lifecycle services and solutions to unlock value from data, reduce costs, and support customers using innovative technologies.

Looking forward, I see a banking future that leverages technology to make my and others’ next home purchases a much easier, more automated, and more secure experience. What an exciting future ahead for us all!

Read our 2023 Banking Trends outlook here.

Learn more about banking and Iron Mountain here.

About the research: Quadrant Strategies used digital research tools to study public online conversations about key innovative technologies in specific industries from January 2022 to December 2022. Top technologies flagged on Twitter cover the period January 2021–December 2022. Iron Mountain sponsored this research.

>>> Read full article>>>
Copyright for syndicated content belongs to the linked Source : CIO – https://www.cio.com/article/646560/banking-on-customer-experience-and-security-via-technology-based-innovation.html

Tags: BankingbusinessCustomer
Previous Post

A Disturbing Trend in Ransomware Attacks: Legitimate Software Abuse

Next Post

Lexmark International’s Vishal Gupta on next gen tech leadership

Hypertension – World Health Organization (WHO)

Hypertension – World Health Organization (WHO)

September 26, 2025
In Kansas City, Secretary Rollins Speaks on State of Farm Economy, Announces Suite of Actions to Support American Farmers – USDA (.gov)

Secretary Rollins Launches Bold New Initiatives to Boost Kansas City’s Farm Economy and Empower American Farmers

September 26, 2025
Cardi B Adds More Dates to Little Miss Drama Tour: ‘Y’all Making Me Work’ – Yahoo

Cardi B Extends Little Miss Drama Tour: “Y’all Making Me Work

September 26, 2025
Vandalia Health Mon Stonewall Jackson Memorial Hospital to host blood drive Sept. 29 – Mon Health

Vandalia Health Mon Stonewall Jackson Memorial Hospital to Host Life-Saving Blood Drive on September 29

September 26, 2025
Special congressional election sees 3% voter turnout in Nashville: Week in politics – The Tennessean

Nashville’s Special Congressional Election Draws Just 3% Voter Turnout

September 26, 2025
Ecological burns slated for Corvallis area this weekend – NPR for Oregonians

Ecological Burns Set for This Weekend to Revitalize Corvallis Habitats

September 26, 2025
Beijing International Week for Science Literacy Wraps Up with Focus on AI-Driven Communication – The Korea Herald

Beijing International Week for Science Literacy Wraps Up Highlighting AI-Powered Communication Innovations

September 26, 2025
Science & Society: September 2025 – Yale School of Public Health

Science & Society: September 2025 – Yale School of Public Health

September 26, 2025
New Mexico Prickly Pear Festival expands to two-day event – Albuquerque Journal

New Mexico Prickly Pear Festival Grows into Exciting Two-Day Celebration

September 26, 2025
Autonomous Solutions shows off cutting-edge technology for the public – Cache Valley Daily

Autonomous Solutions Unveils Cutting-Edge Technology for the Public

September 26, 2025

Categories

Archives

September 2025
MTWTFSS
1234567
891011121314
15161718192021
22232425262728
2930 
« Aug    
Earth-News.info

The Earth News is an independent English-language daily published Website from all around the World News

Browse by Category

  • Business (20,132)
  • Ecology (838)
  • Economy (859)
  • Entertainment (21,734)
  • General (17,259)
  • Health (9,902)
  • Lifestyle (871)
  • News (22,149)
  • People (860)
  • Politics (869)
  • Science (16,068)
  • Sports (21,358)
  • Technology (15,841)
  • World (842)

Recent News

Hypertension – World Health Organization (WHO)

Hypertension – World Health Organization (WHO)

September 26, 2025
In Kansas City, Secretary Rollins Speaks on State of Farm Economy, Announces Suite of Actions to Support American Farmers – USDA (.gov)

Secretary Rollins Launches Bold New Initiatives to Boost Kansas City’s Farm Economy and Empower American Farmers

September 26, 2025
  • About
  • Advertise
  • Privacy & Policy
  • Contact

© 2023 earth-news.info

No Result
View All Result

© 2023 earth-news.info

No Result
View All Result

© 2023 earth-news.info

Go to mobile version