In the dynamic world of construction, where efficiency and innovation are paramount, the role of Construction Technology Specialists is becoming increasingly critical. These specialists bridge the gap between the traditional construction domain and the ever-evolving realm of technology, ensuring that the industry stays competitive and adaptable to new challenges.
In this article, I delve into a candid conversation with Jonah Walton, a Construction Technology Specialist at Polk Mechanical, where we explore the nuances of this vital role. The insights shared by Jonah provide valuable guidance for specialty contractors, shedding light on how to navigate and harness technology for the benefit of their organizations.
The Role of a Construction Technology Specialist
Jonah’s role encapsulates a broad spectrum of responsibilities, and it’s evident that the Construction Technology Specialist’s position is pivotal in driving the adoption of new technologies and processes in the construction industry. Implementation and training of Procore is one of Jonah’s central responsibilities, but he also ensures change management processes are led accordingly.
One of the most important responsibilities of the role is ongoing training and support for field teams to maximize technology adoption. Developing and delivering training across multiple projects simultaneously does come with its challenges. Sometimes the field isn’t always receptive to pausing work and sitting down for a training session. One of the ways Jonah manages these situations is by making personal connections with field crews and building trust and relationships.
“Sometimes I walk into a job site trailer with 20 guys that are like, oh great, here’s another hour long training on the computer. So I just try to get up there and entertain and engage and try to make the learning fun. I enjoy learning. I hope people enjoy learning from me,” shared Jonah.
Construction Technology Specialist Jonah Walton (R) and Brian Davis (L) Procore’s Senior Product Marketing Manager discuss everything from driving adoption to biggest challenges
Implementing New Technology
Depending on the type of technology being implemented it may require a different approach. Jonah highlighted the dynamic nature of this process. Some of those key strategies:
The importance of understanding the specific use case for new technology.
The process of sourcing, comparing, and shortlisting potential solutions.
The role of pitch and demo to gain buy-in from executives and field teams.
The need to adapt training and support depending on the complexity of the technology.
Adequately assess the need for creating support documentation/user manuals.
Creating a clear process for users to quickly receive both internal and external support.
Implementing new technology in construction is a delicate balance between research, practicality, and adaptability. Jonah’s approach underscores the necessity of being flexible and tailored to the specific needs of the organization.
Interacting with Field Teams
Jonah highlights the significance of working closely with field crews, stressing the importance of empathy and respect in these interactions. One of the biggest challenges with implementing new technology in the field is overcoming the reluctance to embrace new technology. This mindset is completely understandable considering interruptions and changes to field operations can be frustrating and even lead to delays in schedule.
There is a very real human element to tech training and adoption that can not be ignored. Jonah’s approach to engaging with the field is grounded in creating a trusting and respectful relationship with field personnel. He has taken on the role of not just being a technical expert but also a mediator, ensuring that technology serves the needs of the workforce.
Jonah has also focused on making sure tech communication is a two-way street. His interactions with the field are just as much about listening to what their needs are in addition to making sure they receive the required importance to him and company leadership. Jonah has positioned himself as an advocate for efficient field operations, not just someone who shows up on site with a list of demands and expectations.
“They want help and confirmation that what they’re doing is important. So showing somebody that respect, treating someone the way that you would want to be treated, and making sure that they feel heard and that their problems are addressed is essential,” Jonah explained.
Working with Executive Leadership
Jonah discusses his evolving relationship with executive leadership and highlights the transition from limited interaction to a more collaborative and open dialogue. Technology adoption is crucial for winning projects in the construction industry and the role of the Construction Technology Specialist in facilitating discussions and providing technical insights is a vital part of the leadership team’s success. Jonah’s experience underscores the shifting landscape in construction, wherein leaders recognize the essential role of technology and value the insights provided by specialists in the field.
In Jonah’s experience trust is an essential part of this relationship.
“I’ve been set up in a great position where I’ve been able to reach out to leadership, and I don’t feel like there’s any barriers between us. I feel like they value what I have to say. So any advice I have to leaders looking to grow this role is if you’re gonna put someone in this position, don’t put them in there, tell them to research technology and then shoot down everything they have to say.”
In many ways the Construction Technology Specialist is the middle person for innovation between the executive team, field crews, operations, project management and IT. They’re the person liaisoning technology needs and how these construction processes should be working together across different groups. In this way, roles like Jonah’s provide incalculable value and partnership to executive leadership.
Advice for Construction Leaders
Roles like Jonah’s are on the rise and he has some advice for companies looking to add a Construction Technologist to their roster. Since the technology landscape is constantly changing Jonah recommends finding someone willing to grow and develop in the role. It is essential that they possess a natural curiosity and excitement about construction tech and can convert that energy into real solutions.
Additionally, individuals must be results oriented and be able to understand the company’s big picture initiatives in order to cut through the many contech solutions in the marketplace and identify the ones that will have the most business impact. Perhaps most important, a successful Construction Technologist must also have strong people skills since many of their interactions may be with folks not very enthusiastic to accept changes to their day-to-day operations. In other words, success isn’t just about being good with tech — they also need to be great with people.
Nurturing a Career in Construction Technology
Lastly, Jonah shares insights for individuals interested in pursuing a career as a Construction Technology Specialist. He emphasizes that it’s a great time to be in this field and offers guidance to those looking to embark on this journey. Here are few key points:
Leveraging online resources and learning platforms to acquire knowledge.
Networking and seeking guidance from experienced professionals in the industry.
Understanding that learning in the construction technology space is an ongoing process.
Embracing technology as a tool to enhance, rather than replace, the work of skilled tradespeople in construction.
A true desire and aspiration to make a difference in the construction industry through technology.
Conclusion
As an industry, construction is always changing. Some of the biggest changes and challenges construction is currently facing are related to technology. It’s people like Jonah Walton and those who possess roles similar to his who are sitting on the front lines of the future of this industry. Having the right tools, people, and vision can help construction leaders ensure they are set up to meet today’s tech challenges and the future with success.
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