How AI can boost customer satisfaction, retention, and loyalty in the contact center
AWS | IBM Customer communication is a vital aspect of any business, especially when it comes to the contact center. ...
Read more
Tag: Customer
Getting help with customer experience transformation: Best of the MarTechBot
The web server reported a bad gateway error. Ray ID: 8380749688f537d2 Your IP address: 168.119.0.179 Error reference number: 502 Cloudflare ...
Read more
Keeping the customer journey and experience as a North Star
During a recent CIO Leadership Live session, Jonathon Valentine, CIO and co-founder of next-generation telematics insurtech company ThingCo, spoke with ...
Read more
Why marketers should care about customer journey orchestration by Digital Marketing Depot
The web server reported a bad gateway error. Ray ID: 81cb6a487b21695d Your IP address: 88.198.55.94 Error reference number: 502 Cloudflare ...
Read more
3 Tips For Increasing Customer Acquisition
“No thanks, I don’t need more customers”, said absolutely no small business owner ever. In the quest for higher revenue ...
Read more
Customer education can help bridge credit gap in Africa
Co-founder/CEO of Indicina, Yvonne Johnson, asserts that customer education can help build trust amongst lenders and bridge the credit gap ...
Read more
AI avatars will be the new customer service reps
Jackie C.K. Cheung October 12, 2023 Jackie C.K. Cheung is an associate professor of computer science at McGill University and Canada ...
Read more
3 Ways to Determine What Your Customer Really Values
Companies often get into trouble because they make the wrong assumptions about what is valuable to stakeholders. A good way ...
Read more
The key to exchanging customer data for value
Across a range of scenarios that involve interactions with brands and service providers, customer willingness to share information about themselves ...
Read more
X (aka Twitter) used to be great for customer service. Here’s where to go now
X (formerly known as Twitter) may have a reputation for sparking (and pouring oil onto) internet flame wars, but it ...
Read more
The Earth News is an independent English-language daily published Website from all around the World News